After Sales Performance & Digital Transformation Specialist

Mitsubishi Electric operates in 43 countries with over 100 years of experience and employs over 145,000 employees. In Türkiye, Mitsubishi Electric focuses on sales and after-sales services for factory automation, advanced robot technologies, and air conditioning systems. Additionally, they provide support for satellites, elevators, power supplies, and transportation-related infrastructure projects. Mitsubishi Electric has gained recognition in Türkiye for its involvement in projects such as Marmaray and the Türksat 4A and 4B satellites.

The company is headquartered in Ümraniye, Istanbul, and has sales offices in Izmir, Ankara, and Adana.

We are looking for a “After Sales Performance & Digital Transformation Specialist” to join our team at our Istanbul central office, bringing positive energy and contributing to our strength.

QUALIFICATIONS

• Minimum 3 years of experience in After Sales, operations, performance management, business analysis, or a related field,
• Excellent command of English,
• Preferably knowledgeable in SAP,
• Experience in KPI tracking, performance reporting, and data analysis,
• Strong knowledge of budget planning, cost analysis, and financial reporting processes,
• Actively involved in digital transformation projects (CRM, ERP, Field Service Management, reporting tools, etc.),
• Advanced proficiency in MS Office applications (Power BI, Excel, PowerPoint),
• Strong communication skills, analytical mindset, and openness to innovation and continuous improvement,
• High persuasion and representation capabilities,
• Strong coordination, planning, and stakeholder management skills,
• Innovative, creative, and solution-oriented,
• A strong team player.

JOB DESCRIPTION

• Monitoring, analyzing, and reporting performance indicators (KPIs) of the After Sales Technical Department,
• Tracking key metrics such as revenue performance (LCS), productivity, cost efficiency, and customer satisfaction,
• Providing analytical support during the annual budget planning process and performing budget vs. actual analyses,
• Contributing to cost optimization and efficiency improvement initiatives,
• Identifying digitalization opportunities in After Sales processes and acting as a business unit representative in digital transformation projects,
• Monitoring project progress, preparing documentation, and collecting user feedback,
• Supporting process improvement and standardization initiatives through analysis of existing workflows,
• Promoting a culture of continuous improvement and data-driven decision-making.

We care about your data privacy and take compliance with data protection legislation seriously. You can reach detailed information on rights arising from the processing of your personal data under Law on the Protection of Personal Data from the website below.

https://kvkk.mitsubishielectric.com.tr/tr/METR_Calisan_Adayi_Acik_Riza_Metni.pdf

https://kvkk.mitsubishielectric.com.tr/tr/METR_Calisan_Adayi_Aydinlatma_Metni.pdf