After Sales Service Engineering Specialist - Ford Trucks

About The Job

We believe that our employees are the foundation of our success and the source of our strength. Our vision is to become Turkey's most valuable and preferred industrial company that champions equality in the workplace. Join us in shaping the future of the automotive industry at Ford Otosan!

What are we looking for in this position?

•Leading service engineering digital projects. (ServiceGPT, ConnecTruck, Ticket system etc.)

•Preparing service maintenance charts and digitalizing the entire process.

•Using programs like SQL and Datamart and creating aftersales related reports.

•Providing supports related to the Ford Trucks Diagnostic Program (FODiT).

•Responsible for digitizing White Alert, PDI or RSA reports and tracking action plans in collaboration with relevant teams.

•Preparing all necessary repair and control manuals for digital systems.

•Following up on demands about digitalization from Service QR, committee, and similar meetings, and implementing action plans in collaboration with relevant teams.

•Tracking problems reported by field teams and ensuring potential quality issues are addressed by engineering.

Technical & Behavioural Skills and Competencies

•Strong knowledge of automotive systems

•Ability to analyze technical drawings, service manuals, and spare part catalogues.

•English proficiency (both written and spoken)

•Strong problem-solving mindset with attention to detail.

•Effective communication and stakeholder management skills (with engineering, Dealers, and field teams).

•Ability to work in a fast-paced, cross-functional, and international environment.

•Adaptability to new projects, technologies, and changing priorities.

•Strong sense of ownership and accountability for assigned tasks.

•Proactive, solution-oriented, and customer-focused approach.

•Ability to manage workload, prioritize, and meet deadlines.

Required Competencies:

•Bachelor's Degree in Mechanical, Mechatronic, Electrical & Electronical.

•Min. 5 years of related professional experience,

•Strong analytical and troubleshooting skills,

•Flexible and willing to work outside normal hours when necessary,

•Able and willing to travel domestically at short notice,

•Planning, organization and coordination skills and ability to use initiative,

•Familiar with CAD, technical drawings and manufacturing technique,

•Advanced level of English written and oral communication skills,

Role Location

• Sancaktepe

When You Start Your Career In "Ford Otosan";

• We have hybrid working model and you can enjoy being part of an agile team.

• You'll become a member of Koç Pension Foundation

• You and your loved ones will enjoy the benefits of KoçAilem

• You'll choose the side benefits with Flextra

The only criterion evaluated in the recruitment and employment is suitability for the job; equal opportunity is provided without any discrimination.

What About Us?

Ford Otosan, being one of the top three exporting companies in Turkey since 2004, has achieved 13 consecutive years of automotive industry championship and is Turkiye goods product export champion for 9 years in a row. Ford Otosan operates in 4 main centers with its Gölcük and Yeniköy Plants in Kocaeli, Eskişehir Plant in Eskişehir, Sancaktepe R&D Center and Spare Parts Warehouse in İstanbul and Craiova Plant in Romania employs more than 20,000 people. Kocaeli and Eskişehir Plants are listed among Ford's 'Best Vehicle Production Centers' and Eskişehir is the only factory in Turkiye that can produce vehicles, engines, and powertrains in the same center.

Ford Otosan, standing out with its sensitivity regarding social responsibilities, also carries out several social responsibility projects in many fields including education, healthcare, culture, arts, and sports on “Future. Now” vision. Ford Otosan, also carrying out awareness studies on gender equality since 2013 with the understanding of "Equality at Work", became the only automotive and the first and only industrial company from Turkiye to be included in the Bloomberg Gender-Equality Index in 2021.

The building blocks of our new corporate culture, which we call “Dynamic Balance”, our values are mutual trust and respect, value each other and affection, openness to change and innovation, open and transparent communication.

A common culture brings us to a common sense and purpose, helps us to work in a positive atmosphere of trust, ties us closer and helps us to reach a stronger future all together.