After-Sales Services Operations Specialist – International

A World Full of Goodness, Success, and Innovation awaits you at Otokoç Otomotiv. If you want to be included in a World Full of Future, let's meet!

Otokoç Otomotiv, which was established in 1928 as the first investment of the Koç Group in the automotive sector and started the history of automotive in Turkey, today; Otokoç, Avis, Avis Filo, Maestro Filo Yönetimi, Budget, Otokoç Sigorta, Otokoç 2. El, otokocihale.com, is Turkey's largest automotive retailing, car rental and car sharing company serving with Otokoç Parts and Lastick brands.

Under the roof of Otokoç, new vehicle sales, service, and spare parts services, wholesale spare parts sales, insurance and financing, accessory sales, used car vehicle sales, and vehicle protection systems under the Ford, Ford Trucks, Volvo, Fiat, Alfa Romeo, Jeep, and Maserati brands, in short offers all automotive solutions to the customers under one roof.

In car rental, short-term rental with Avis and Budget brands; Operational leasing with Avis Filo, also known as fleet leasing; Fleet management with the Maestro Filo Yönetimi brand to the customers.

Continuing the activities at nearly 400 points in 9 countries, including Turkey, Greece, Azerbaijan, Hungary, Georgia, Kazakhstan, Ukraine, Northern Cyprus, and Northern Iraq, with the vision of " Being a global and leading reference point developing innovative mobility solutions ".

You too, have adopted the organizational agile working principles, giving importance to equality of opportunity and inclusiveness in the candidate and employee experience; If you want to work in a working environment that defines the values of development, innovation, cooperation, sincerity and transparency as the indispensable values of its culture, you can review the announcement details below and apply.

Our position where we invite you to join us: After-Sales Services Operations Specialist – International

If you say that you have a strong analytical side and make target and solution-oriented work a priority, and if you keep your curiosity alive with new information every day, you should take a look at the details of the advertisement!

So, what responsibilities does the After-Sales Services Operations Specialist – International take on at Otokoç Otomotiv?

• Within the scope of After-Sales Services Operations; to actively take part in process improvement initiatives aimed at increasing the efficiency and effectiveness of Call Center and Assistance services, Service Network Management, Replacement Vehicle Management, and Tire Supply and Replacement services, and to implement the necessary improvements.
• To take an active role in the development of operational processes within the responsibility of the business unit, in line with customer demands and expectations.
• To ensure the productization of After-Sales Services and the development of new services in a way that creates commercial value.
• To lead process improvement initiatives by conducting process analyses and performing effective reporting.
• To design solutions for process automation through the use of digitalization and AI technologies, and to actively participate in related projects.
• To develop and implement new solutions together with suppliers in line with technological changes and customer expectations.
• To carry out technical analysis, development, and reporting related to SSH processes.
• To actively take part in process and cost optimization initiatives by implementing necessary actions and improvements.
• To actively contribute to the determination of technical application conditions and requirements, and to play an effective role in the preparation of procedures, circulars, and specifications.

What are the Required Qualifications?

• Bachelor’s degree from Engineering departments (preferably Industrial, Business, and/or Mathematics Engineering)
• Minimum 3 years of experience in the automotive sector or a related field
• Proficiency in Microsoft Office applications
• Strong communication skills, analytical thinking ability, and persuasion skills
• Experience in planning and coordination
• Experience in system development and performance monitoring
• Experience in business/process analysis
• Strong problem-solving skills
• Preferably experienced in ERP systems, integrations, and AI technologies
• Valid driver’s license
• Proficiency in English and Russian

Also, what do we promise you in this world?

• Flexible Benefit

• Koç Pension Foundation Membership

• Koç Family Card Membership

• Complementary Health Insurance

• Private Health Insurance (Optional)

• Personal Accident Insurance

• Birthday Leave

• Food and Service (Lunch Voucher and Cafeteria)

• Nursery support

• Social Assistance Package

How Do Our Recruitment Processes Proceed?

Our recruitment process consists of the following stages. Our process length varies according to the position. We want you to know that at the end of the process, we will inform you according to your suitability for the position.

• Application

• Preliminary assessment

• Telephone and face-to-face / online interview

• Inventory stage

• Reference research

For this and more, you can access all of our open advertisements on Koç Kariyerim, Kariyer.net, Linkedin, and Youthall pages.

Don't forget to follow our Otokoç Career social media accounts to be informed about the most exciting developments about us!

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