After Sales Supervisor – Commercial Vehicles

Key Responsibilities:

• Supervise and manage after-sales service operations, including workshop, service, and spare parts teams.
• Ensure timely and high-quality repair and maintenance of commercial vehicles.
• Monitor service KPIs and customer feedback to continuously improve operations.
• Handle warranty claims, customer complaints, and technical support efficiently.
• Coordinate with sales, logistics, and procurement teams for smooth operations.
• Train and guide service advisors and technicians to enhance skills and performance.
• Ensure compliance with safety, quality, and UAE regulatory standards.

Requirements / Qualifications:

• Minimum 3–5 years of after-sales experience in commercial vehicles (trucks, buses, or heavy vehicles).
• Proven experience supervising service advisors, technicians, and workshop teams.
• Knowledge of vehicle diagnostics, maintenance, and repair processes.
• Familiarity with warranty handling, spare parts, and fleet management.
• Strong communication, customer service, and team management skills.
• UAE experience preferred.
• Valid UAE driving license is an advantage

Job Type: Full-time

Application Question(s):

• How many years of after-sales experience do you have in commercial vehicles (trucks, buses, heavy vehicles)?
• Have you supervised a team of service advisors or technicians? If yes, how many?
• Do you have experience handling warranty claims for commercial vehicles?
• Are you currently based in the UAE or willing to relocate?
• Can you provide examples of improving workshop efficiency or customer satisfaction in your previous role?
• Which commercial vehicle brands have you worked with?