Aftermarket Parts Operations Manager — Heavy Equipment

Lead Parts Operations that Keep Heavy Equipment Running

At our MGX Equipment Services branch in Baltimore, MD, you’ll be the go-to leader for our parts operation. Reporting to the Branch Manager, you’ll guide the parts team, set annual targets for growth and profitability, and ensure our customers always have the parts they need—partnering closely with our Product Support Sales Representatives (PSSRs) to deliver a reliable supply, every time.

A Day in the Role

Your morning might start by reviewing inventory health and expediting any backorders. Midday, you’re collaborating with Sales and Service to prioritize urgent repairs, confirming invoices in the parts system, and finalizing quotes. You close out by aligning staffing and opening/closing schedules for the week, checking vendor ETAs, and tracking progress toward department objectives.

What You’ll Own

• Develop and drive annual objectives for the parts department and each team member tied to sales and profit goals.
• Prepare accurate parts quotes and oversee pricing consistency.
• Order and manage inventory for the equipment fleet; monitor turns and availability.
• Source from manufacturers and vendors, manage special purchases, and expedite backorders.
• Confirm customer invoices daily within the parts system.
• Plan employee schedules, including opening and closing hours.
• Coordinate daily with Sales and Service to meet customer commitments.
• Pitch in with other duties as assigned to support the branch.

What You Bring

• High School Diploma or GED required; Bachelor’s Degree preferred.
• 2+ years in parts operations and inventory management; construction/heavy equipment experience preferred.
• Exposure to P&L, budgeting, and forecasting preferred.
• Proficiency with Microsoft Office Suite.
• Standout customer service, organization, and attention to detail.
• Proven leadership with the ability to prioritize and delegate.
• Clear written and verbal communication across all levels.
• Minimal travel.

Health & Safety

• Work safely at all times and wear required PPE.
• Follow established job-specific and facility-wide safety procedures.
• Engage in safety training and demonstrate competency.
• Report or correct unsafe acts and share safety suggestions.

Rewards & Growth

• Competitive total rewards with benefits and 401(k) starting day one.
• Continuing education and training; tuition reimbursement for eligible team members.
• Vacation and Holiday pay.
• Paid Parental Leave.
• And much more!

WORKING CONDITIONS:

This is a full-time position with typical working hours between 7:00 am to 6:00 pm. Overtime and weekend work may be possible based on business conditions.

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position will be located in an office and shop environment, with considerable exposure to elements such as extreme temperatures, dirt, dust, fumes, smoke, unpleasant odors and/or loud noises. While performing the duties of this job, the employees is occasionally required to sit, climb, balance, stoop, kneel, crouch or crawl. There is frequent lifting and/or moving of up to 40 pounds. Specific vision abilities required by this job include close vision, distance vision, color and peripheral vision, depth perception and ability to adjust focus.