Aftermarket Service Manager

1. JOB SUMMARY / JOB SCOPE:

- Manage field service technicians, in-house repair teams, customer support spare parts, and HSE coordinators

- Develop and Monitor Installation schedules and repair activities.

- Checking and validating spare parts orders & planning on demand stocks in collaboration with Spare Parts Coordinator and Service Supervisors.

- Conducting product Demos and Trainings for end users.

- Preparing and communicating weekly sales and service activities reports.

- Provide Technical Support and consultation for the AMS and Sales teams.

- Assist in Equipment Pre-ordering activities, i.e. design, consultation, and installation.

- Training existing and new team members on repair process and skills.

- Generating Sales Leads and keeping a record for evaluation and follow-up.

- Evaluation of own and teams’ performance.

- Reporting and Managing AMS KPI’s.

- Coordinate technical teams with other service managers to avoid overlapping.

- Overall communication with business partners for latest repair trends.

- Control over Local Purchases and petty cash management.

2. MAJOR FUNCTIONS PERFORMED / PERFORMANCE STANDARDS:

- Managing Day-to-Day activities of Indoor and Outdoor Technical Teams (Garage & Installations).

- Handling All Customer Complaints and warranty cases.

- Evaluating and Approving Service Reports and Repair Quotations.

- Drive aftermarket revenue through service contracts, spare parts, repairs, and upgrades.

- Cost Control and meeting targeted margins

- Analyze service data to identify product failure trends, feeding insights back to engineering or quality teams

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KEY PERFORMANCE INDICATORS

- Sales Achievement VS Target and Growth to Previous Year

- Repair Productivity 100% (number of received machines VS number of repaired machines)

- Growth of Outdoor Calls

- Efficiency: Reduce Installation Cost by 10% VS 2023 (manhours consumption for Major Equipment Installation)

MINIMUM JOB REQUIREMENTS:

Minimum Education: Diploma or bachelor’s in engineering Discipline (Mechanical, Electrical) or similar

Minimum Experience: 3 – 5 years in similar roles

COMPETENCIES: Knowledge, Skills, Abilities, Personal Traits

- Strong leadership and conflict resolution

- Data-driven decision making (Excel, BI tools, service analytics).

- Knowledge of warranty policies, service logistics, and contract law basics

- Excellent communication – able to interface with customers, sales, management, partners, etc..

- Electromechanical and Hydraulics Repair

- Electronics Repair and Calibration Service

- Automotive Equipment Installations

- Project Management

- Team Leadership

Education:

• Bachelor's (Preferred)

Experience:

• aftermarket service: 5 years (Required)
• electromechanical system: 3 years (Required)

Location:

• Doha (Required)

Work Location: In person