Aftersales Customer Care Specialist - Istanbul

Key Responsibilities:

• Responding to customer complaints via BYD portal, emails and calls;
• Escalating problems to the technical team or other members of the product team;
• Updating customer information in the company database;
• Providing information about new and existing products and services;
• Making sales and processing payments when necessary;
• Performing administrative tasks as assigned by the Supervisor.
  
  

Qualifications and Requirements:

• Bachelor's degree or higher.
• 5+ years of experience in auto after-sales.
• Very good written and verbal communication skills in the English and Turkish language.
• Strong cross culture communication skills and cross-function coordination ability.
• Ability to work under pressure and to strict deadlines in a dynamic environment.
• NEV Technical background is preferable.
  
  

We offer:

• Job in a fast-growing company and industry which represents sustainable technology;
• Performance and experience-based competitive remuneration;
• Team building events and employee learning opportunities.
  
  

Please note that position is open for candidates eligible to work in Turkey.

Our Purpose is to build a zero-emission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team 🌏