Aftersales Manager Service & Parts

Job Overview
Euro Motors is seeking an experienced and dedicated Aftersales Manager Service & Parts to join our team. Based in Sitrah, Bahrain, this is a Full-Time position within our expanding automotive division. The ideal candidate will be a strategic leader responsible for driving the performance and profitability of our aftersales departments, ensuring an exceptional standard of customer service.

Responsibilities
* Lead and manage the daily operations of the service and parts departments to achieve business objectives.
* Develop and implement strategies to maximise departmental profitability and revenue streams.
* Ensure the highest level of customer satisfaction is achieved and maintained, personally handling escalated complaints where necessary.
* Recruit, train, and mentor a high-performing aftersales team, fostering a culture of continuous improvement and customer focus.
* Manage parts inventory, controlling stock levels, ordering, and logistics to ensure optimal availability and efficiency.
* Monitor and analyse departmental performance against key performance indicators (KPIs) and financial budgets.
* Ensure all operations comply with brand standards, company policies, and health and safety regulations.
* Build and maintain strong relationships with suppliers, manufacturers, and other key stakeholders.
* Prepare and present regular performance reports to senior management.

Qualifications
* Proven experience in an Aftersales Manager or a similar senior role, preferably within the luxury automotive industry.
* Strong leadership and team management skills with the ability to motivate and develop staff.
* Exceptional customer service and interpersonal communication skills.
* Demonstrable commercial acumen with experience in budgeting, financial control, and P&L responsibility.
* In-depth technical knowledge of vehicle service, repair, and parts management.
* Excellent organisational and problem-solving abilities.
* Proficiency in using Dealer Management Systems (DMS) and other relevant software.
* A strategic thinker with the ability to drive business growth and operational efficiency.