Aftersales Planning Manager

Job Requisition ID: 172580

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the Role

Are you passionate about driving business growth through data-driven planning and stakeholder collaboration? Join our dynamic Aftersales Distributor Business Planning Department as an Aftersales Planning Manager, where you’ll play a pivotal role in shaping the future of Toyota & Lexus aftersales operations. You’ll be responsible for developing strategic and annual business plans, analyzing performance data, and leading cross-functional initiatives to achieve ambitious organizational goals.

What You Will Do

• Analyze service data, customer feedback, market trends, and key KPIs (e.g., VIN visits, sold hours, parts sales) to identify risks and opportunities.
• Develop and monitor annual and mid-term business plans, ensuring alignment with aftersales strategies.
• Collaborate closely with Sales, Marketing, PDC, and Dealership networks to synchronize aftersales initiatives.
• Lead campaign management for aftersales marketing, including new product launches and process improvements.
• Monitor and drive the effectiveness of retention products (e.g., extended warranty), and provide actionable feedback to stakeholders.
• Manage and motivate a small team, fostering a culture of excellence and continuous improvement.

Required Skills to Be Successful

• Strong business analytical and data management skills.
• Proficiency with digital tools and platforms for aftersales operations (e.g., SAP, Power BI, Tableau, Alteryx).
• Excellent stakeholder management and communication abilities.
• Proven ability to lead cross-functional teams and deliver results against KPIs.
• Demonstrated values of Respect, Integrity, Collaboration, and Excellence

About the Team

You’ll be part of a high-performing team within the Toyota & Lexus Aftersales Distributor Business Planning Department, reporting to the Senior Planning Manager and supervising two direct reports. Our team is committed to innovation, collaboration, and delivering outstanding results in a fast-paced environment.

What Equips You for the Role

• Diploma or Degree in Business Management, IT, or Finance.
• Minimum 5 years’ experience in a similar role, preferably within the automotive industry.
• Track record of successful business planning, campaign management, and stakeholder engagement.

About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.