Agency Services Representative

Good things are happening at Berkshire Hathaway GUARD Insurance Companies. We provide Property & Casualty insurance products and services through a nationwide network of independent agents and brokers. Our companies are all rated A+ “Superior” by AM Best (the leading independent insurance rating organization) and ultimately owned by Warren Buffett’s Berkshire Hathaway group – one of the financially strongest organizations in the world! Headquartered in Wilkes-Barre, PA, we employ over 1,000 individuals (and growing) and have offices across the country. Our vision is to be a leading small business insurance provider nationwide.

• Competitive compensation
• Healthcare benefits package that begins on first day of employment
• 401K retirement plan with company match
• Enjoy generous paid time off to support your work-life balance plus 9 ½ paid holidays
• Up to 6 weeks of parental and bonding leave
• Hybrid work schedule (3 days in the office, 2 days from home)
• Longevity awards (every 5 years of employment, receive a generous monetary award to be used toward a vacation)
• Tuition reimbursement after 6 months of employment
• Numerous opportunities for continued training and career advancement
• And much more!

The Agency Services Representative will work in our internal agency department and will be responsible for, but not limited to:

• Coordinate the input and assignment of all new business lead referrals into the agency management system
• Complete final sales paperwork
• Send policy documents to insureds
• Handle policyholder billing questions
• Prepare certificates of insurance evidence of insurance and other policy transactions as requested by policyholders
• Maintain daily policy transaction reports into the agency management system
• Field inbound service calls to the agency
• The hours for this position are 10:00 am to 6:30pm EST after training (8:30am-5:00pm for training period)

• Excellent oral and written communication skills
• A strong desire to help others
• Attention to detail and accuracy are critical for this role
• Strong organizational skills
• Proficient use of a computer
• Strong team orientation