Agent - Call Center

Overview

To provide exceptional customer service by handling inbound and outbound calls, resolving customer inquiries, and ensuring customer satisfaction.

Job Responsibilities

• Customer Interaction: Handle inbound and outbound calls professionally and efficiently.
• Issue Resolution: Resolve customer complaints and issues promptly and accurately.
• Information Provision: Provide accurate information about products and services to customers.
• Data Entry: Accurately enter and update customer information in the database.
• Follow-up: Conduct follow-up calls to ensure customer issues are resolved and satisfaction is achieved.
• Sales Support: Assist in upselling and cross-selling products and services when appropriate.
• Team Collaboration: Work collaboratively with team members to achieve common goals.

Education

High School and above

Experience

• Minimum one year of experience in call center.

Language

Ability to speak in Arabic and English.

Skills

• Multitasking
• Teamwork
• Organizational skills

Additional Competencies

• Adaptability / Dependability
• Communication
• Company Assets / Equipment Care
• Conduct & Ethics
• Follow Company Policy & Procedures (related to Plants, QHSE, HR & IT)
• Job Knowledge / Trade, Technical or Professional Skills