Customer Services Advisor

As a valued employee of the British Council, you already help us deliver our mission to support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For over 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.

You are part of our organisation in over 200 countries and territories and where we are on the ground in more than 100 countries.

We connect. We inspire.

The British Council in Riyadh is seeking two Customer Services Advisors to provide an outstanding customer experience, handling enquiries about our English language and Examination services while meeting sales targets and supporting both the Teaching Centre and Exams teams. You will act as our ambassador, delivering professional, friendly service across multiple channels and managing customer data with accuracy. This role requires building rapport with prospective customers, maximising sales conversion, and maintaining high standards in all customer interactions. You will also support administrative processes, including registrations, payments, and satisfaction surveys, and work closely with colleagues to ensure seamless service delivery.

Applicants must have excellent English (B2 level or above), Arabic (C1), a Higher Diploma or equivalent, proven customer service and sales experience, strong communication, negotiation, and IT skills, and a target-driven, resilient approach. CRM experience and relevant qualifications are desirable.

Further Information

• Role: Customer Services Advisor(47683) and (47684)
• Number of positions: 2
• Location: Riyadh, KSA
• Pay Band: 4 H
• Contract type : 1 year Fixed term Contract
• Closing date: 10th Feb 2026 (23:59 Gulf Standard Time)
• Monthly Basic Salary: 4820 SAR, Housing Allowance -1400 SAR and Transport allowance – 700 SAR
• Other: The role is open to candidates who have legal right to work and are located/based in KSA.
  

• Please note that all applications should be submitted only in English.
• It is advisable to apply in advance to avoid any technical issues at the last moment.
• The The Customer Service and Sales team operates six days a week with Saturdays and weekday evenings usually times of peak demand. Working schedules are subject to variations to account for activity patterns and will involve unsocial working hours (including late finishes and Saturday shifts)

A connected and trusted UK in a more connected and trusted world.

Equality, Diversity and Inclusion Statement

We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

Safeguarding Statement

The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.

If you experience any difficulties with submitting your application, please email askhr@britishcouncil.org