Agent Management Analyst (R-18876)

Key Responsibilities:

• Own the end‑to‑end lifecycle of agents, including intake, development, deployment, maintenance, and retirement. Maintain centralized inventory and enforce publishing, versioning, and decommissioning controls.
• Coordinate agent validation and quality assurance activities, including safety, security, and functional testing. Ensure agents meet defined quality and readiness standards prior to enterprise rollout.
• Enforce governance and compliance requirements by applying sensitivity labels data loss prevention policies, audit logging, and access controls.
• Ensure all agents adhere to enterprise security, privacy, and regulatory standards.
• Review, approve, and monitor agent integrations and connector usage.
• Partner with internal teams to ensure integrations are secure, compliant, and aligned with enterprise architecture standards.
• Maintain documentation for agent processes including intake criteria, testing requirements, approval workflows and release practices.
• Identify risks or issues affecting agent readiness and coordinate remediation by partnering with relevant stakeholders.
• Recommend process improvements to enhance agent quality, strengthen governance controls and increase operational efficiency.

Essential Skills:

• Bachelor’s Degree in Technology, Computer Science, Information Security, or related discipline.
• Understanding of lifecycle management, governance practices and quality assurance principles.
• Familiarity with Microsoft Copilot Studio, Azure usage insights, and Microsoft 365 security controls.
• Experience in applying data loss prevention policies, sensitivity labels, and audit requirements.
• Ability to review integrations and connector usage for security, compliance and proper configuration.
• Experience with platform performance optimization and troubleshooting.
• Excellent analytical and problem-solving skills, with the ability to think critically and strategically.
• Strong communication and collaboration skills with the ability to work effectively across functions and present ideas and recommendations clearly.
• Ability to manage multiple projects and priorities in a fast-paced environment.
• Strong organizational skills with attention to detail.
• Proficiency in Microsoft Office Suite skills
• Show an ownership mindset in everything you do; be a problem solver, be curious and be inspired to take action, be proactive, seek ways to collaborate and connect with people and teams in support of driving success.
• Continuous growth mindset, keep learning through social experiences and relationships with stakeholders, experts, colleagues and mentors as well as widen and broaden your competencies through structural courses and programs.
• Where applicable, fluency in English and languages relevant to the working market.

• Generous paid time off in your first year, increasing with tenure.
• Up to 16 weeks 100% paid parental leave after one year of employment.
• Paid sick time to care for yourself or family members.
• Education assistance and extensive training resources.
• Do Good Program: Paid volunteer days & donation matching.
• Competitive 401k with company matching.
• Health & wellness benefits, including discounted Wellhub membership rates.
• Medical, dental & vision insurance for you, spouse/partner & dependents.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please visit https://bit.ly/3LMn4CQ.