Agent Sales & Customer Service SEA

• Disseminates rate and routing information via phone, fax and email.

• Attains and maintains ability to find schedules, rates and trucking data sufficient to efficiently deal with customer requests and follow ups.

• Determines dimensional vs. actual weights, works simultaneously in English and metric systems, knows aircraft floor-loading limitations, and knows when to apply positional vs. volume weights.

• Be thoroughly conversant in booking, ALERT, SPH, and LUX-reservations notification procedures relevant to bookings, as well as how to find relevant data for destination import restrictions.

• In addition to responsibilities otherwise enumerated herein, the Customer Service Agent shall perform those other assignments as directed by the Sales or Station/Regional Manager

• Minimum of one (1) year of experience sales and/or customer service.

• Knowledge and experience in air cargo sales and/or freight forwarding considered a plus.

• Must be found qualified/acceptable by government agencies for issuance of an airport ID.

• Must have valid driver's license and ability to obtain a passport.

• To maintain professional and technical knowledge in regards to the air cargo industry.

• Must always conduct themselves in a pleasant, business-like manner to be reflective of high standards.

• Proficiency in MS Office (Word, Excel, PowerPoint and Outlook).

• Have team spirit and be able to work in an independent way.

• Be proactive and take initiatives.

• Be willing to learn and improve.

• The position is based in Seattle, Washington

• The position demands a regular presence in the office and requires vacation and other absences to be planned so as to avoid conflicting with service needs

• Flexibility may be needed with working hours

• Health Benefits: Medical, Vision, Dental. Additional ancillary plans available at low cost to the employee

• Retirement: Short waiting period to participate. Up to 6% employer match.

• Paid time off: start off with 10 vacation days a year (on an accrual basis). 52 sick hours as of date of hire, 9 holidays.

• Hourly rate: 23.00-26.50 USD

Cargolux Airlines is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.