Agent Services Expert

Job description

The Agent Services Expert (ASE) plays a pivotal role in agent and company success and is a valuable resource for all things administrative, technical, and marketing at the branch level. We strive to deliver an elevated level of support to our agents and, by way of that, our clients.

The ASE is the smiling face that greets visitors and agents, meets management administrative needs, completes listing & transaction processing, generates marketing, manages office/facilities, trains agents in the adoption of company tools, systems, processes and resources.

Main Areas of Responsibility:

• General Office Management
• Agent Technology/Systems Training and Guidance
• Agent Transaction/Sales Processing
• Marketing

SKILLS TO POSSESS

• Intuitive: Help agents anticipate needs, understand unspoken cues, and navigate complex interpersonal dynamics more effectively.
• Strong Interpersonal Skills: Effective communication, active listening, and building rapport with a diverse range of agents are essential for successful collaboration and teamwork in this position.
• Analyze Information Quickly: To swiftly assess and interpret data enabling to respond promptly and effectively to changing situations.
• Teamwork: Working well with colleagues and collaborating to provide the best possible service to agents.
• Adaptability: To adapt to changing situations and handle unexpected challenges daily.
• Time Management: To prioritize and manage multiple agent requests efficiently and professionally.
• Problem-Solving Abilities: Being able to think quickly on your feet and come up with solutions to agent issues.
• Can-Do Attitude a Must: Being proactive, taking initiative, and being willing to go the extra mile to achieve goals. Including being open to challenges, having a positive mindset, and being adaptable in the face of change. Showing enthusiasm, confidence, and a willingness to learn.

AGENT TECHNOLOGY/SYSTEMS TRAINING & GUIDANCE

• Offer essential agent technical support including connectivity of agent devices to local networks and office equipment.
• Front-line support and trainer for all brand and company tools and technology.

AGENT LISTING/SALES PROCESSING

• Data entry of listings/sales into appropriate industry software
• Complete compliance checks for listings/sales files (required forms, signatures, initials, dates) and notify agents of missing items
• Complete templated marketing materials as needed (postcards, brochures, flyers)
• Support marketing coordination with marketing department for agent-requested items

GENERAL OFFICE MANAGEMENT

• Front office reception with customers and agents
• Phone, Mail and Message routing
• Office and facilities management, including reception and waiting areas, conference rooms, break rooms, and common areas.
• Manage and coordinate maintenance of office copiers and technology
• Support administrative needs for office events, including sales meetings, group trainings, and community events

Position is approximately 40 hours per week. Experience in a real estate or title office is invaluable, but all outstanding candidates will be considered. This job is located in beautiful Whitefish, Montana.

Please submit resume and cover letter.

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person