Agentforce & Data 360 Support Engineer

Description

The Salesforce Data 360 and Agentforce Support team is comprised of highly skilled technical engineers who have a passion for making customers successful. Our Support Engineers pride themselves in delivering an unparalleled premium customer experience that leaves customers wanting and coming back for more. While our focus is on the customer, we also have fun as a team, and continuously give back to our community through the generous Salesforce 1-1-1 model.

These roles are located in our Indianapolis, Atlanta and Seattle offices. Candidates should live locally to the area and able to work in an office environment in a hybrid model.

Your Impact - Responsibilities: In your role as a Agentforce and Data 360 Support Engineer, you are the first point of contact for customers experiencing challenges navigating and implementing Data 360 and Agentforce products. Job responsibilities include but are not limited to:

• Developing and maintaining technical expertise in Salesforce Data 360 and Agentforce.
• Demonstrating exceptional analytical, troubleshooting, and problem-solving expertise.
• Providing feature explanation and best practices.
• Managing customer expectations and the customer experience to maximize customer satisfaction.
• Actively maintaining and participating in job-related training activities.
• Demonstrating the ability to research, document, and prioritize customer issues, leveraging internal tools and escalation teams as necessary, as well as prioritizing and managing time effectively in a fast-paced environment.
• Multitasking and performing effectively under pressure.
• Creating and curating knowledge content.

Experience/Skills Preferred:

• Experience with Salesforce and/or CRM applications and other cloud-based technologies
• API / programming experience
• Big data experience
• Experience with Database concepts, Data management (RDBMS), and SQL
• Demonstrated skill in Customer Support or Customer Service in a customer-facing role
• Salesforce Developer, Agentforce, Data 360 Certifications

• Bilingual Portuguese, French or Spanish language proficiency is a plus!