AGILE COACH – TOOLING & DELIVERY

What You’ll Do

• Design and configure enterprise-wide Jira project structures, workflows, issue types, custom fields, boards (Scrum and Kanban), and permission schemes that align with SAFe, Scrum, or Kanban frameworks
• Implement and configure Jira Align for portfolio-to-team visibility, connecting strategic themes and OKRs through epics and features to team-level stories and sprints
• Coach agile teams on effective backlog management, sprint planning, and retrospective practices using Jira and Confluence as the primary collaboration platform
• Create advanced dashboards, reports, and analytics using JQL, EazyBI, BigPicture, Structure, or other Atlassian marketplace apps to surface flow metrics, velocity, predictability, and transformation health
• Lead Atlassian tool migrations, including Server-to-Cloud transitions, instance consolidations, and integrations with third-party platforms (Azure DevOps, ServiceNow, GitHub, Jenkins)
• Develop and enforce standardized tooling governance across multiple teams, ARTs, and business units, including naming conventions, workflow standards, and field configuration schemes
• Integrate Jira with CI/CD pipelines and DevOps toolchains to enable end-to-end traceability from requirements through deployment and release
• Train and certify client teams on Atlassian tool best practices, agile analytics interpretation, and self-service dashboard creation
• Serve as the primary liaison between coaching/process teams and IT/platform teams to ensure tool decisions support agile maturity goals
• Conduct tool health assessments and optimization audits for prospective and existing clients, producing actionable roadmaps for improvement

What You Bring (Required)

• 5+ years in agile environments, with at least 2 years of hands-on Jira administration and configuration at the enterprise level
• Expert-level knowledge of Jira Cloud and/or Data Center, including workflow design, automation rules, custom fields, screens, permission schemes, notification schemes, and JQL
• Demonstrated experience coaching teams on agile practices (Scrum, Kanban, or SAFe) — not just administering tools, but improving how teams work
• Experience with Jira Align or equivalent enterprise agile planning tools (Rally, VersionOne, Planview)
• Strong understanding of flow metrics (lead time, cycle time, throughput, WIP) and the ability to build dashboards that surface actionable insights
• Experience integrating Atlassian tools with DevOps platforms (CI/CD pipelines, Git repositories, build/test automation)
• Excellent communication skills with the ability to translate between technical and non-technical audiences
• Self-directed and comfortable working in client-facing consulting environments

Preferred Qualifications

• Atlassian Certified Professional (Jira Administrator or Jira Cloud certification)
• SAFe Program Consultant (SPC) or Certified ScrumMaster (CSM/PSM) certification
• Experience with Atlassian marketplace plugins (EazyBI, BigPicture, Structure, ScriptRunner, Tempo)
• Background in Atlassian Server-to-Cloud migration projects
• Experience with Confluence architecture, space design, and documentation-as-code practices
• Familiarity with ITIL processes and ServiceNow integration for ITSM workflows
• Prior consulting experience in financial services, healthcare, or government
• Understanding of API integrations, REST endpoints, and automation scripting (Groovy, Python)

Certifications

• Atlassian Certified Professional (Jira Administrator) – Strongly preferred; validates deep platform expertise
• SAFe Program Consultant (SPC) – Preferred for combined coaching + tooling engagements
• Certified ScrumMaster (CSM) or Professional Scrum Master (PSM) – Required minimum for coaching credibility
• ICAgile ICP-ACC – Valuable for demonstrating coaching competency beyond tool administration
• ITIL Foundation – Valuable for engagements involving ServiceNow and ITSM integration

Job Type: Contract

Pay: Up to $180.00 per hour

Expected hours: 15 – 25 per week

Work Location: Hybrid remote in Dallas, TX 75219