Agile Coach/Scrum Master

Company Overview:
Req ID: 363715
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
NTT DATA's Client is currently seeking a Agile Coach/Scrum Master to join their team in Nashville, Tennessee (US-TN), United States (US).

Job Description:
Key Responsibilities
Agile Delivery Leadership
Facilitate Scrum ceremonies (Sprint Planning, Daily Standups, Reviews, Retrospectives)
Ensure backlog readiness and sprint discipline
Coach Product Owners on prioritization and backlog refinement
Remove impediments that affect team velocity and delivery predictability
Establish and monitor key performance metrics (velocity, cycle time, throughput, defect trends)
Balance planned sprint work with operational interruptions and production support
Agile Transformation & Coaching
Lead the organization's transition from waterfall to agile delivery practices
Educate teams and stakeholders on agile principles and values
Coach leadership on agile governance and portfolio alignment
Introducing agile best practices while adapting to healthcare regulatory requirements
Promote continuous improvement and psychological safety within teams
Assess team maturity and implement improvement roadmaps
Governance & Enterprise Alignment
Align team delivery with enterprise strategic objectives
Integrate agile practices within existing PMO and change governance structures
Support traceability between initiatives, releases, and compliance requirements
Ensure audit readiness and documentation standards are maintained in an agile model
Partner with portfolio management and leadership teams to increase delivery transparency
Cross-Platform Delivery Coordination
Support teams delivering across enterprise platforms
Coordinate cross-team dependencies
Collaborate with infrastructure, integration, and operations teams
Ensure delivery practices account for ITSM and change management requirements
Metrics, Reporting & Continuous Improvement
Establish baseline delivery metrics
Provide executive-level reporting on delivery health and risk
Identify bottlenecks and implement process improvements
Utilize data to drive improvement
Required Qualifications
5+ years as a Scrum Master in enterprise environments
3+ years' experience leading agile transformation from waterfall to agile
Strong understanding of Scrum, Kanban, and scaled agile concepts
Experience in regulated industries (healthcare preferred)
Familiarity with tools such as Azure DevOps, Jira, or similar backlog systems
Strong facilitation, stakeholder management, and conflict resolution skills
Ability to operate at both team and executive levels
Preferred Qualifications
Experience in healthcare provider or behavioral health environments
Experience integrating agile with ITIL / ITSM practices
Experience in enterprise portfolio alignment or SPM environments
SAFe, CSM, or similar certifications (practical experience prioritized over certification)

#LI-NorthAmerica

About NTT DATA:

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting hourly range for this remote role is ($70- 75 hourly ). This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on several factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications.

This position is eligible for company benefits that will depend on the nature of the role offered. Company benefits may include medical, dental, and vision insurance, flexible spending or health savings account, life, and AD&D insurance, short-and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits.