AGM - B2B Operations

JOB_REQUIREMENTS

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Salary

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Mission

Mission of this role is to build supply of riders with 90 PERCENT live fleet.

Outcomes

Team Management

Ensuring maximum rider NPS as per the city targets.
Ensuring high level of discipline, efficiency and process are made to improve cluster.

Functional Competencies Must Have

Excellent People management skills: Have hired, managed, fired and grown the Ops team under him/her.
Experienced to handle 100-200 team members.
Experience working in high pressure target driven roles with high volume SKUs.
Ability to prioritize - Plan, deploy resources efficiently: prioritize multiple operations in the field and know which one to focus on.
Process Adherence: Ability to create processes and see to it that they are implemented across the team.
Hands-on experience on Google sheets and Word to ensure proper data records and planning.
Should have prior experience of Vendor or Operator Management.
Conversational Fluency in Local Language.

Good to have

Ability to work long and odd hours. Flexible (and should have done) to be in field early morning, late nights and for long hours on field.
Attention to detail - doesnt miss out on small details, asks probing questions to understand underlying issues and go deeper into the problem.
Conversational Fluency in English Language.

Behavioral Competencies Must have

Proven track record of operator/small business owner management and experience.
Problem solving skills Crisis management and operational problems.
Self-motivated / proactive acts without being told what to do.
Negotiation Skills: Should either have a great previous experience to talk about or maybe we can give him a case to understand.
Shouldnt have second thought in getting his hands dirty, always ready to hustle and solve problems.

Locations

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