AI Automation Engineer-ITSM and AI and Python

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5 - 7 Years

1 Opening

Hyderabad

Role description

Job Description:

We are seeking a skilled AI Automation Engineer
with expertise in IT Service Management (ITSM) to join our team. The ideal
candidate will be responsible for designing, developing, and implementing
automation systems that enhance efficiency and streamline ITSM processes. This
role requires a proactive individual who can identify and resolve issues within
ITSM automation systems to ensure smooth and continuous operations.

Key Responsibilities:

ITSM Automation System
Development:

Design and develop robust
automation systems specifically for ITSM processes to optimize service
delivery and improve operational efficiency.
Implement automation
solutions across various ITSM platforms, ensuring compatibility and
scalability.

Issue Identification and
Resolution:

Proactively identify,
analyze, and resolve issues within ITSM automation systems.
Conduct regular evaluations
of ITSM automation systems to ensure optimal performance and reliability.

Cross-Functional
Collaboration:

Collaborate with
cross-functional teams to ensure ITSM automation systems align with
organizational goals and objectives.
Work closely with IT
service management and software development teams to integrate automation
solutions with existing ITSM systems and platforms.

SDK Integration:

Focus on seamless
integration of ITSM automation systems in line with a predetermined
Software Development Kit (SDK).
Ensure that all ITSM
automation solutions are compatible with the SDK and meet the required
standards.

Continuous Improvement:

Stay updated with the
latest trends and advancements in AI, automation, and ITSM technologies.
Recommend and implement
improvements to existing ITSM automation processes to enhance efficiency
and effectiveness.

Qualifications:

Bachelor s degree in
Computer Science, Engineering, or a related field.
Proven experience in
developing and implementing automation systems within ITSM environments.
Strong problem-solving
skills and the ability to troubleshoot complex ITSM-related issues.
Experience working with
cross-functional teams and integrating systems in ITSM settings.
Familiarity with ITSM SDKs
and their application in automation processes.
Excellent communication and
collaboration skills.

Preferred Skills:

Experience with AI
technologies and machine learning in ITSM environments.
Knowledge of programming
languages such as Python, Java, or C++.
Understanding of major ITSM
platforms and tools such as ServiceNow, BMC Remedy, or Cherwell.

Skills

automation anywhere,itsm automation systems,itsm process design,ai automation,it service management,

About UST

UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.

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