AI Developer

Position Summary:

We are seeking a talented AI Developer to design, develop, and implement AI and machine learning solutions that optimize our insurance operations and support franchise growth. The ideal candidate will have experience in building AI-driven applications, data analytics, and automation systems within fast-paced business environments.

Essential Duties / Responsibilities:

• Design, develop, and deploy AI/ML models to support underwriting, claims processing, risk assessment, and customer service automation.
• Analyze large datasets from insurance operations and franchise partners to identify patterns, trends, and areas for optimization.
• Collaborate with internal teams and franchise stakeholders to understand business needs and translate them into AI solutions.
• Develop chatbots, recommendation engines, predictive models, and other AI-driven tools to improve operational efficiency and customer experience.
• Ensure AI solutions comply with regulatory requirements and maintain data privacy and security standards.
• Monitor, evaluate, and optimize AI model performance over time.
• Document AI systems, processes, and best practices for internal use and franchise replication.

Knowledge / Skills / Abilities (KSA’s):

• Analytical-Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures.
Problem Solving
• -Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Technical Skills-Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
• Interpersonal Skills-Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' as and tries new things.
• Oral Communication-Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Written Communication-Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
• Teamwork-Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Delegation-Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.
• Quality Management-Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
• Business Acumen-Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.
• Cost Consciousness-Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources.
• Diversity-Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
• Ethics-Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Organizational Support-Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
• Strategic Thinking-Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions.
• Judgment-Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
• Professionalism-Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Quality-Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Attendance/Punctuality-Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Dependability-Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
• Initiative-Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
• Innovation-Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.

Minimum Qualifications:

• Bachelor’s or Master’s degree in Computer Science, Data Science, AI/ML, or related field.
• Proven experience in AI/ML development, preferably in financial services, insurance, or logistics.
• Proficiency in Python, R, TensorFlow, PyTorch, or similar frameworks.
• Strong understanding of data structures, algorithms, and machine learning techniques.
• Experience with cloud platforms (AWS, Azure, GCP) and data pipelines.
• Knowledge of regulatory compliance and data privacy in insurance or financial sectors is a plus.
• Excellent problem-solving skills and ability to work independently or collaboratively in a fast-paced environment.
• Strong communication skills to translate technical solutions for business and franchise stakeholders.

Preferred Skills:

• Experience with NLP (chatbots, document processing).
• Knowledge of insurance-specific datasets, risk modeling, or claims analysis.
• Familiarity with scaling technology solutions for franchise operations
• Strong experience in Large Language Models, Artificial Intelligence, and other novel technologies
• Experience in IT for Insurance operations preferably on the Agency side
• Familiarity with agency management systems (Salesforce, Now Certs, or Similar)
• Familiarity with Accounting Systems (Quick Books, Sage, Salesforce, or similar)

Physical Demands and Work Environment:

• Continually required to sit for extended periods.
• Required on site- this is not a remote eligible position.
• Office-based with standard business hours.
• Occasional extended hours during IT issues or operational rollouts.
• Limited travel required for vendor, carrier, or regulatory meetings