AI Developer/Engineer

Key Responsibilities

AI Development & Dialogflow / CCAI

• Design, develop, and maintain advanced conversational agents using Dialogflow CX / ES and CCAI.
• Build and optimize structured and AI-enabled playbooks for natural, efficient customer interactions.
• Tune and train bots to minimize no-match phrases, dead ends, and AI “hallucinations.”
• Implement Vertex AI and Gemini API integrations to enhance conversational intelligence.
• Collaborate with QA and call center teams to continuously improve virtual agent performance and customer experience.

Backend & Integration

• Develop scalable backend services using Node.js, APIs (Fetch), and SQL / JSON.
• Manage shared global variables and objects in high-concurrency applications.
• Implement secure authentication mechanisms (JWT / OAuth).
• Integrate with third-party systems such as Dentrix, EzText, and PhoneNumLookup.
• Configure and maintain MySQL databases and reporting tools (e.g., Looker).

DevOps & Cloud Management

• Configure and manage GCP environments, environment variables, and migration controls.
• Set up and maintain CI/CD pipelines using GitHub and Visual Studio.
• Monitor cloud performance, handle errors and alerts, and optimize deployment processes.Support modularized code structure for multi-developer environments.

Testing & Continuous Improvement

• Conduct regression, load, and stress testing (OLS Web Test Automation).
• Implement voice and backend test automation using phone dialing appliances and recordings.
• Monitor system logs, defects, and integrations to drive ongoing improvement.
• Support audits, debugging, and defect resolution.

Qualifications

• Bachelor’s degree in Computer Science, Software Engineering, or related field.
• 5+ years of experience in software development, preferably within SaaS / AI / cloud-based environments.
• Expertise in Dialogflow / CCAI, GCP, Node.js, SQL, and JavaScript.

Job Type: Full-time

Experience:

• Dialogflow: 2 years (Required)
• Node.js: 2 years (Required)

Work Location: In person