AI Enablement & Support Specialist

We are seeking an AI Enablement & Support Specialist to drive the successful adoption, usage, and optimization of AI-powered tools across the organization. This role focuses on enablement, user support, and operational excellence—ensuring that AI solutions are effectively embedded into day-to-day workflows and deliver real business value.

Key Responsibilities

• Support the rollout, adoption, and day-to-day operation of AI-driven tools and platforms across multiple business functions.
• Act as the primary point of contact for AI-related user support, troubleshooting, and guidance.
• Design and deliver structured AI enablement and training programs for non-technical users.
• Develop and maintain standard operating procedures (SOPs), user guides, and best-practice documentation .
• Troubleshoot prompt engineering issues , workflow gaps, and user adoption challenges.
• Monitor tool usage, adoption metrics, and user feedback to identify improvement opportunities.
• Collaborate closely with AI Engineers, Product Managers, and IT teams to translate user needs into enhancements.
• Support change management initiatives related to AI adoption and digital transformation.

Education

• Bachelor’s degree in Computer Science, Data Science , or a related technical field.

Experience

• 3–5 years of experience in AI enablement, digital tools support, product operations, or technology training .
• Experience supporting organization-wide tool adoption and digital transformation initiatives.
• Change management experience is considered a strong advantage.

Skills & Knowledge

AI & Digital Tools

• Expert knowledge of Microsoft 365 , Microsoft Copilot , and enterprise productivity platforms.
• Hands-on experience with generative AI platforms and AI-enabled business tools.
• Familiarity with ticketing and support systems for issue tracking and resolution.

Training & Enablement

• Proven ability to train non-technical users and drive AI literacy across diverse teams.
• Experience designing and delivering structured enablement programs , including SOPs, playbooks, and user guides.

Support & Troubleshooting

• Strong hands-on capability to troubleshoot prompt engineering challenges , user errors, and workflow inefficiencies.
• Ability to identify root causes of adoption barriers and recommend practical solutions.

Soft Skills & Stakeholder Management

• Excellent stakeholder management and communication skills across technical and non-technical audiences.
• Highly service-oriented mindset with a strong focus on user experience and continuous improvement.

Languages

• Strong proficiency in English is mandatory; Arabic language skills are an advantage.

Personal Attributes

• Patient, structured, and solution-oriented approach to problem-solving.
• Comfortable working in fast-paced, change-driven environments.
• Strong sense of ownership and accountability for user success and tool adoption.
• Collaborative team player with a proactive, enablement-first mindset.