Ai evaluator for Operation Management

Job Title

Subject Matter Expert (SME) – Operations Management (AI-Enabled)

Role Summary

The Operations Management Subject Matter Expert (SME) is responsible for providing deep functional expertise to design, optimize, and scale operational processes across the organization. This role serves as a trusted advisor to leadership and cross-functional teams, leveraging data analytics, AI-enabled tools, and industry best practices to drive operational excellence, efficiency, and continuous improvement.

Key Responsibilities

• Serve as the primary SME for operations management frameworks, policies, and best practices
• Design, standardize, and optimize end-to-end operational processes to improve efficiency and scalability
• Lead continuous improvement initiatives using methodologies such as Lean, Six Sigma, and Kaizen
• Partner with business, technology, and analytics teams to implement AI-driven operational solutions
• Define, monitor, and analyze operational KPIs, SLAs, and performance dashboards
• Identify operational risks, bottlenecks, and inefficiencies; recommend data-driven solutions
• Support demand forecasting, capacity planning, workflow automation, and resource optimization
• Develop and maintain operational documentation, SOPs, and governance standards
• Provide expert guidance during audits, compliance reviews, and process assessments
• Mentor operations teams and support change management initiatives

AI & Data Enablement

• Leverage AI and advanced analytics to predict operational trends and performance outcomes
• Support automation of repetitive operational tasks and reporting
• Translate AI insights into actionable operational strategies
• Collaborate with data science and IT teams to align AI tools with operational goals

Required Qualifications

• Bachelor’s degree in Operations Management, Business, Engineering, or a related field
• 7+ years of experience in operations management or process improvement roles
• Proven experience as a subject matter expert or lead contributor in operations
• Strong knowledge of operational KPIs, process mapping, and performance management
• Hands-on experience with continuous improvement methodologies (Lean, Six Sigma, etc.)
• Strong analytical, problem-solving, and stakeholder communication skills

Preferred Qualifications

• Master’s degree (MBA or equivalent)
• Experience working with AI-driven tools, analytics platforms, or automation technologies
• Industry experience in manufacturing, supply chain, logistics, healthcare, SaaS, or financial services
• Lean Six Sigma Green Belt or Black Belt certification

Key Competencies

• Operational Excellence & Process Optimization
• Strategic Thinking & Decision Support
• Data-Driven Problem Solving
• Cross-Functional Collaboration
• Change Management & Continuous Improvement

Job Types: Full-time, Permanent

Pay: Up to ₹40,000.00 per month

Benefits:

• Work from home

Work Location: Remote