AI Program Management — Securities Services Operations, VP

J.P. Morgan Commercial & Investment Bank (CIB):
J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

Employer Description

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Job Summary

Securities Services Operations is embarking on a multi‑year program to deliver strategic improvements through the use of Artificial Intelligence and Machine Learning. As the AI Vice President, you will drive the effective implementation of strategic initiatives across business, operations, and technology, partnering with stakeholders to define requirements, design scalable solutions, and execute end‑to‑end delivery. You will steward governance of the AI portfolio, manage risks, issues, and dependencies, produce executive‑ready communications, and enable operational efficiency and scale across the organization.

Required Qualifications

• Demonstrate proven project management delivery on complex initiatives, ideally in financial services or digital tooling environments.
• Apply strong analytical and problem‑solving skills with clear, concise communication.
• Manage multiple initiatives under tight deadlines and adapt to changing priorities.
• Exhibit an ownership mindset; take issues to closure and proactively improve business processes.
• Influence outcomes at all levels and navigate the organization to accelerate delivery.
• Collaborate effectively across global teams with excellent stakeholder engagement, interpersonal, and presentation skills.
• Produce impactful executive materials quickly with strong PowerPoint skills.
• Operate as a resilient, flexible self‑starter with a positive, can‑do attitude and consistently high performance under pressure and as a team player.

Required qualifications, capabilities, and skills

• Lead cross‑functional coordination with business, operations, and technology; build strong stakeholder relationships and embed in workstreams to drive delivery.
• Partner with stakeholders to define business requirements and identify priorities; translate into clear requirements, priorities, and acceptance criteria.
• Design solutions that can scale across operations and deliver measurable value to the organization.
• Own end‑to‑end execution: plan scope, schedules, and scorecards; track status from initiation to delivery in line with program management standards.
• Support overall governance of the AI portfolio, ensuring consistency of messaging and reporting and adherence to standards.
• Produce clear communications and artifacts throughout the project lifecycle, including process flows, business cases, gap analyses, governance materials, future‑state models, and executive‑ready updates.
• Manage, analyze, and track project status; escalate project risks, issues, and dependencies; drive resolution to closure.
• Balance near‑term needs with long‑term strategy; implement pragmatic interim solutions until target state is ready.
• Enable operational efficiency and scale by supporting solution rollout across Operations.
• Handle various ad‑hoc requests on a daily basis with urgency and discipline.

Preferred qualifications, capabilities, and skills

• Prefer experience partnering across Securities Services Operations and Digital & Platform Services organizations.
• Prefer exposure to AI and Machine Learning initiatives within operational environments, including scaling solutions across large, global organizations.
• Prefer proficiency in producing executive‑ready communications and lifecycle artifacts (process flows, business cases, gap analyses, governance, future‑state models).
• Prefer success balancing near‑term delivery with long‑term strategic outcomes across complex portfolios.
• Prefer effectiveness operating in matrixed environments and building strong partnerships across locations and functions.
• Prefer capability to define, measure, and report portfolio‑level metrics, scorecards, and status with consistency and rigor.
• Prefer familiarity with risk, issue, and dependency management practices and governance standards in financial services.