AI Prompt Engineer

Started in 2016, FreedomCare (FC) is a Healthcare company that is innovating and revolutionizing the way home care is delivered. We bring dignity and support to patients needing care in their homes and to the caregivers who care for them. We're the largest consumer-directed home care agency in NY State, and are continually expanding our areas of focus including operations in other states and tech-based innovations.

We pride ourselves on our values which drive the level of care that we deliver to our patients:

• Here For You (An attitude of service, empathy, and availability)
• Own It (Drive and ownership)
• Do the Right Thing (High integrity)
• Be Positive (Great attitude and a can-do positive approach to challenges)

Join our team and make a positive impact on the lives of others! We are looking for an Assistant Manager of Training Delivery & Excellence for our People & Culture team.

Must be willing to travel: This role is remote and requires occasional travel to any FreedomCare location nationally when necessary.

Department & Position Overview:

As we scale, we're focused on improving how work gets done across operations and service delivery. AI will play a key role in reducing manual effort, improving decision making, and driving more consistent outcomes across these workflows. FreedomCare is a healthcare organization operating in a highly regulated environment, how we design and apply AI must also align with compliance, accuracy, and auditability requirements. We're looking for a highly technical individual contributor to own how AI is applied across the business.

The AI Prompt Engineer will focus on designing, building and optimizing prompts, agents and AI driven workflows implemented at the company. You will work across teams to integrate AI into real business processes to streamline processes, improve output quality, and reduce operational friction. This hands-on role is expected to both build and improve solutions.

Everyday You Will:

Apply AI to Core Business Workflows

• Identify and implement AI solutions across key areas
• Improve how teams handle high volume, repetitive tasks by embedding AI into existing processes
• Partner with business leaders to prioritize and solve operational bottlenecks

Prompt Engineering & AI Optimization

• Design, test and refine prompts to drive accurate, consistent, and high-quality outputs from AI systems
• Build and optimize AI agents and copilots used by internal teams
• Analyze output quality and continuously iterate to improve performance, reliability, and alignment with business needs

Build & Integrate Solutions

• Develop tools, automations and systems to support AI-driven workflows
• Integrate AI into existing platforms and tools using APIs and scripting
• Connect data sources and systems to enable end-to-end automation

Drive Measurable Impact

• Define and track metrics to evaluate AI output quality and workflow performance (i.e. turnaround time, accuracy, throughout and team efficiency)
• Analyze results to identify gaps and continuously improve prompts, agents and workflows
• Quantify impact of AI solutions and communicate results to stakeholders
• Ensure solutions are scalable, reliable, and aligned with compliance requirements

Enable Adoption Across Teams

• Partner closely with cross-functional teams to effectively implement solutions
• Train teams on how to use AI tools and embed them into daily workflows
• Document best practices and standardize how AI is used across the business

What Success Looks Like

• You've identified and implemented high impact AI use cases within core workflows, reducing manual effort or turnaround time
• Teams are effectively using AI-enabled workflows you've built, with clear improvement in output quality and consistency
• You've established baseline metrics (i.e. accuracy, turnaround time, throughout) and can clearly demonstrate where
• AI is driving improvements AI outputs are not only faster, but reliable and consistent within a regulated environment, minimizing rework and downstream issues
• You've created a framework to approach identifying, testing, and scaling AI use cases across the business

Ideal Candidate will Possess

• 5+ years of experience in software engineering, automation or technical solution roles
• Hands-on experience applying AI or LLMs to real world workflows (not just experimentation)
• Strong technical skills (Python, APIs, scripting, system integrations)
• Experience building internal tools, automations, or workflow solutions
• Ability to analyze outputs systematically improve performance
• Experience working with high-volume operations

Nice to Have

• Experience with automation platforms
• Familiarity with AI agents, copilots, or workflow orchestration tools
• Experience working in healthcare, service operations, or other regulated environments

Why work at FreedomCare?

We are here for you and committed to providing a best-in-class employee experience. We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career.

This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others!

At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics.

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