AI Solutions Product Manager

Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues.

How will you make an impact in this role?

Digital acquisition is one of Amex’s top priorities. Core to delivering on this priority are Card, loans, banking, and payment application and onboarding experiences that enable our customers to apply for our products with the least amount of effort, wherever and however they choose to apply. In addition to an enormous emphasis on users and usability, our team is responsible for growing new accounts acquired and accounts receivable by increasing application completions and approvals.

In this role, you will partner with Technology, Marketing, Research, Analytics, Risk, and UX/UI teams to deliver intelligent, scalable, and compliant onboarding solutions that directly drive growth.

You will serve as the AI product champion for EAPP, embedding intelligence into core platform capabilities and driving the evolution from static, rule-based workflows to predictive, adaptive, and generative experiences. This includes identifying high-impact AI/ML and Generative AI use cases that improve conversion, streamline decisioning, reduce friction, and enhance customer personalization — while adhering to Responsible AI and governance standards.

You will influence platform architecture and roadmap decisions to ensure EAPP is AI-ready, scalable, and positioned to support future model integrations, experimentation frameworks, and model lifecycle management.

• 8-10 years of Product or Solution Management experience.

• Experience ideating, implementing and monitoring product, governance frameworks, including defining and tracking KPIs

• Strong knowledge of SDLC and Technical acumen.

• Strong understanding of API integrations.

• Experienced to lead large scale program and establish new processes

• Strong analytical problem-solving skills and comfortable with ambiguity.

• Strong written and verbal communication skills. You’re able to articulate the reasons behind your work and bring others along with you.

• Strong collaboration & relationship skills –You will be the evangelist for the strategy and roadmap but won’t be successful without bringing others along with you. Your ability to listen deeply, contextualize your insights are essential to achieving the best outcomes.

• Ability to thrive in a fast-paced environment, with competing resources and priorities.

• Hard-working, self-motivated, and strong willingness to learn and make an impact.

Preferred Qualifications:

• A combination of technical expertise, product management experience, and strong leadership skills, with a focus on ensuring products align with business strategy and regulatory requirements throughout their lifecycle.
  

  E mployment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit out Colleague Benefits Site .