Air Cargo-Lead Agent Cargo/Operations Coordinator-MIA

About WFS

Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 164 airport locations, 18 countries, and on 5 continents. Are you ready to take off on your next career with us?

Job Summary

The Lead Agent Cargo/ Operations Coordinator

The Operations Coordinator provides continuous operational and administrative support to ensure safe, compliant, and efficient flight operations. This role serves as the central coordination point between flight crews, dispatch, vendors, airport authorities, and internal teams. The position requires the ability to work 12-hour shifts in a fast-paced, time-sensitive environment and a demonstrated willingness to develop toward future Loadmaster certification.

Perform work according to Company rules and regulations.

Responsibilities

• Coordinate and manage daily flight operations and documentation
• Prepare, review, and maintain flight folders
• Serve as the primary communication for flight crews, dispatch, ramp, and vendors
• Monitor inbound and outbound flights and update schedules and gate assignments
• Coordinate aircraft parking, gate usage, and ramp positioning
• Communicate ETAs, delays, and operational changes to all stakeholders
• Ensure compliance with CBP and regulatory documentation requirements
• Maintain accurate operational records and reporting
• Provide administrative and office support

VEOCI data capturing and file review

Minimum Requirements

• HS Diploma, GED or Equivalent.
• Minimum typing speed of 30 WPM.
• Must be at least 18 years of age if position requires driving cargo handling equipment.
• Must have a valid driver's license and Port Authority or Airport Authority (if applicable) permit to use ramp side service roads.
• Ability to drive all cargo handling equipment.

Key Requirements

• Ability to work 12-hour shifts
• Strong organizational, communication, and multitasking skills
• High attention to detail and operational accuracy
• Willingness and eligibility to become a certified Loadmaster
• Ability to perform effectively under pressure
• Commitment to continuous learning and professional growth
• Basic to intermediate proficiency in written communication
• Moderate Computer literacy (Microsoft, etc.)
• Bilingual proficiency (English and Spanish preferred)

Preferred Skills

• Ability to read, write, fluently speak and understand the English language
• Previous lead experience helpful
• Knowledge of company operations
• Excellent written and oral communication skills.
• Knowledge of Worldwide Flight Services Rules and Regulations helpful

Physical Requirements/Working Conditions

• Ability to lift up to 70 lbs. No exceptions.
• Ability to step up to an above ground level.
• Ability to handle the stress of a fast-paced eight-hour shift.

Work Schedule

• 12-hour shifts, including days, nights, weekends, and holidays

Professional Development

• Participate in cross-training and station operations development
• Demonstrate readiness and commitment to pursue Loadmaster certification
• Complete required training and testing for Loadmaster and Station Representative roles

Perks & Benefits

• Want your pay in advance? Access your pay when you need it through DailyPay app!
• Are you a top performer who thrives on recognition? On the spot awards offered through the Awardco Platform including gift cards and more!
• Need quality medical care? Multiple options for both full and part-time employees!
• Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More!
• Looking to stay healthy and improve your life? Wellness Programs offered to all employees!
• Want to invest in your future? 401k program offered!
• Looking to grow and have a career with us? Opportunity for Internal Mobility and transfers available!

WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.