Air Export Customer service and Documentation

Job Title: Air Exports Customer Service and AWB Documentation

Company: Flomic Global Logistics Ltd

Location: Vile Parle East, Mumbai

Job Type: Full-time

About Us: Flomic Global Logistics Ltd is a leading logistics and freight forwarding company specializing in providing customized solutions for air, sea, and land transportation. We pride ourselves on our commitment to customer service and operational excellence. We are currently seeking a dedicated and detail-oriented individual to join our team in the role of Air Exports Customer Service / Documentation.

Job Responsibilities:

Customer Service:

· Act as the primary point of contact for air export customers, addressing inquiries and providing timely information regarding shipments.

· Build and maintain strong relationships with clients, ensuring customer satisfaction and retention.

· Coordinate with internal teams to ensure seamless communication and execution of customer requests.

AWB Documentation:

· Prepare and process Air Waybills (AWBs) and related documentation for air export shipments.

· Ensure compliance with all regulatory requirements and company policies for air freight documentation.

· Verify the accuracy of shipment details, including weights, dimensions, and descriptions, ensuring they match with the AWB and other relevant documents.

Coordination and Logistics:

· Collaborate with airlines, ground handlers, and other stakeholders to facilitate smooth air export operations.

· Monitor the status of shipments and provide updates to customers regarding their cargo.

· Assist in resolving any issues or discrepancies that may arise during the shipment process.

Administrative Support:

· Maintain accurate records of all documentation and correspondence related to air export shipments.

· Generate reports on shipment status, customer inquiries, and other relevant metrics as required.

· Assist in the billing process for air export shipments, ensuring timely invoicing and payment collection.

Continuous Improvement:

· Identify opportunities for process improvements in customer service and documentation practices.

· Stay updated on industry trends, regulations, and best practices related to air freight and logistics.

Qualifications:

· Bachelor’s degree.

· Minimum 2-5 years of experience in air exports, freight forwarding, customer service.

· Strong understanding of air freight processes and documentation, including AWBs.

· Proficient in MS Office Suite (Word, Excel, PowerPoint) and familiar with logistics software.

· Excellent communication skills, both verbal and written, with a customer-centric approach.

· Strong attention to detail and organizational skills, with the ability to manage multiple tasks and deadlines.

What We Offer:

· Competitive salary and benefits package.

· Opportunities for professional development and career advancement.

· A dynamic and supportive work environment.

How to Apply: Interested candidates are invited to send their resume hr4@flomicgroup.com with the subject line "Application for Air Exports Customer Service / Documentation"

Flomic Global Logistics Ltd is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Types: Full-time, Permanent

Pay: ₹35,000.00 - ₹50,000.00 per month

Benefits:

• Flexible schedule
• Health insurance
• Provident Fund

Work Location: In person