Customer Care cum Accounts Executive

Join Aeon Shipping (Pvt) Ltd – Your Career in Global Logistics Starts Here!

Position: Customer Care cum Accounts Executive
Industry: Shipping & Logistics

Aeon Shipping (Pvt) Ltd, a trusted name in freight forwarding and logistics solutions, is seeking a Customer Care cum Accounts Executive who is passionate about delivering exceptional customer service and ensuring smooth coordination of logistics operations.

Key Responsibilities:

• Handle inbound and outbound customer inquiries related to shipping, freight, and logistics services.
• Provide accurate information on shipment status, delivery schedules, and service updates.
• Coordinate with internal departments — Operations, Sales, and Documentation — to ensure prompt responses to clients.
• Maintain strong relationships with existing and potential customers through professional communication.
• Record and follow up on customer requests, complaints, and feedback until resolution.
• Support clients with quotation requests, shipment tracking, and documentation requirements.
• Ensure timely follow-up on leads and maintain updated customer databases.
• Promote Aeon Shipping’s services and contribute to customer retention and satisfaction.
• Basic accounting knowledge with hands-on experience in invoicing, billing, and charge verification.
• Experience working with logistics ERP systems or billing platforms is an added advantage.
• Ability to coordinate with the finance team to ensure accurate and timely customer invoicing.

Qualifications & Skills:

• Diploma or Degree in Business Administration, Marketing, Logistics, or related field.
• 1–3 years’ experience in customer service, preferably in the shipping or logistics industry.
• Excellent communication and interpersonal skills (verbal & written).
• Strong problem-solving attitude and customer-oriented mindset.
• Proficiency in MS Office (Excel, Word, Outlook) and email correspondence.
• Ability to multitask and handle pressure in a fast-paced environment.

Job Types: Full-time, Permanent

Projected Total Compensation: ₹50,000.00 - ₹100,000.00 per month

Benefits:

• Health insurance

Work Location: In person