Air Export & Import Operation Representative

Company Description

KLN Logistics Group is a leading Asia-based global third-party logistics provider with a highly diversified business portfolio and a strong presence in major emerging markets. Offering a wide range of supply chain solutions, including integrated logistics, international freight forwarding (air, ocean, road, rail, and multimodal), e-commerce, industrial project logistics, and infrastructure investment, KLN ensures seamless logistics operations worldwide.

Role Description

We are seeking an Air Export&Import Operation Representative  based in İstanbul, who will regularly monitor air freight operational processes and ensure a continuous flow of information and updates to both internal and external customers.

Responsibilities:

• Act as a key point of communication and coordination between service providers (airlines, suppliers, customs brokers, airport offices, insurance companies, etc.) and overseas offices on behalf of customers.
• Collaborate closely with sales teams to support both new and existing customers.
• Take proactive steps to identify and resolve any potential issues quickly, ensuring customer satisfaction and operational efficiency.
• Maintain regular communication with airport offices to ensure smooth execution of export operations.
• Create and manage shipments through the local Transportation Management System (SOFT).

Profile:

• Bachelor’s degree (preferably in Logistics, Business Administration, or a related field)
• 1–3 years of experience in customer service or a similar role within the logistics or air freight industry
• Proficient in Microsoft Office applications
• Strong command of written and spoken English
• DGR certification is an advantage
• Based in Istanbul Europe side
• SOFT knowledge preferred

Applications: sema.sungar@kln.com