Air Logistics Operational Care Supervisor

The Air Logistics Operational Care supervisor is responsible to manage the day-to-day operation and Operational Care Team, to deliver excellent, customer-centric operational execution while maximizing profitability. The development of Airfreight operations, enhancing operational capabilities between cost-efficiency and high-quality processing are an important function of the role. The Operational Care supervisor is directly involved in driving business development by managing solutions and costs through carrier/partner engagement. All activities are to be performed in compliance with rules and regulations governing air transport, industry, and product standards, KN standards and guidelines, and executed via KN operational systems.

To supervise the Operational Care center team under their direct management To ensure operational excellence through high-quality shipment/process management To monitor operational performance and increase data and execution quality according to all KN requirements To resolve problems escalated by a team member or any other stakeholder, sustainability To maximize profitability through cost optimization To act as first level escalation point of contact for the team To collaborate with all CCL teams, partners/suppliers, gateway, warehouse, customs teams, the RCC, and external parties as needed To contribute as process owner to continuous improvements of processes and controls for lean and cost-efficient operation To optimize operations and all systems utilization, working closely with the Optimization team, to ensure the highest levels of productivity within the organization To support Airfreight procurement and carrier/partner relationship management To closely cooperate with Customer Service and key account teams to gain specialized customer specific knowledge and to receive first-hand feedback about the OCC operational execution To support Development and Customer Care teams to develop new / existing customers, and during account implementation

The Airfreight Operational Care team leader demonstrates leadership, a high degree of communication skills, commercial acumen, and must be performance driven. Demonstrable change management mindset, time management skills, and a willingness to improve are essential. Critical to the role is a high level of attention to details, managerial skills in organizing, planning, assigning and controlling, as well a decision making skills. Flexibility and an ability to work under pressure are necessary.

• 2-4 years of Freight Forwarding / Logistics experience
• 2-5 years of Air logistics experience
• Previous leadership experience (preferred)
• High knowledge of freight forwarding, operations and import-export regulations
• Analytical & Organizing Skills
• Knowledge of KN products, services, systems, processes
• Problem Solving and Time Management experience

Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. Base wage is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. #LI-SB1

Kuehne+Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.