Airfreight Customer Implementation Specialist

Job Responsibilities:

• Develop and drive the customer focused technology strategy for MEA along with business unit leaders in the region and countries
• Lead and coordinate target initiatives and functionalities to implement step-changes to boost our sales and productivity by speedy and high-quality integration and ramp up core digital projects identified
• Manage external and internal senior stakeholders such as the management, business and engineering teams to ensure maximum alignment
• Develop roadmaps outlining workable paths against clearly defined success criteria and execute the project management journey in order to improve customer experience, user experience and cost
• Deep dive and understand the impact and value our systems provide our customers and users, and suggest prioritization to maximize impact vs. investment and optimize time to market
• Design and execute technology sales programs, generate sales leads and follow up with field sales in order to scale the technology impact in one of the fastest emerging regions globally
• Execute customer integrations from start to end including solution design, technology demonstrations, interface message preparation, testing, training and launch execution
• Conduct sanity checks on existing contractual business, including: Customer rate card accuracy, billing accuracy, Lead time versus DGF performance, Penalty clause compliance
• Review customer reporting requirements and identify opportunities to leverage myDHLi, API, and GSC tools for improved efficiency and visibility.
• Identify areas of process improvements, drive the improvement initiatives with Airfreight Operations to ensure compliance to all DHL policies

Knowledge, Skills&Experience

• Bachelor’s degree from relevant departments
• 7+ years’ experience in logistics (preferably forwarding) or implementation and deployment of large scale project
• Experience managing complex technology programs, projects or product management from planning through execution
• Large scale experience in designing and planning how technology systems communicate, governance of integration architecture and enforcing the rules and structures
• Experience of launching, integrating and change-managing operational technology
• Good understanding of forwarding / logistics operations in emerging markets is a plus
• Willingness to travel extensively within country
• Strong adaptive ability to work in a multi-cultural, diverse and inclusive environment
• Proficient English language skills
• 7+ years’ experience in logistics (preferably forwarding) or implementation and deployment of large scale project.
• Prior experience with Cargo Wise One - through certification (min CCO, target CCP) or on hand operational CW1 knowledge