Airport Cargo Office Agent

Job Description:

Tri-Star is a fast growing company with 4 different locations in Florida. We are seeking an experienced individual for our Tampa location. Duties includes customer service, data entry, translation, and documentation. The position starts at $18 with benefits.

Requirements:

• Must be able to pass all pre-employment drug test and background check
• Must be a US Citizen or permanent resident
• Must possess a valid Driver’s License
• Must be able to lift 50 pounds
• Must have great computer skills
• Must be at least 18 years of age
• High school diploma or GED
• Must possess the ability to read, write, fluently speak and understand the English and Spanish language - any other languages is a plus
• Must be have flexibility with varied shifts, weekends, and holidays.
• Must have reliable transportation
• Must be able to work in the sun or rain for a short period of time is necessary
• Must be able to stand for more than an hour
• Must be able to multitask
• Must be able to work under pressure and finish tasks within a short period of time

Job Duties:

• Provide customers information requested on shipments status
• Provide reports on shipments status and damages
• Make accurate data entries on the airlines systems
• Use proper telephone etiquette; answer phones within 3 rings.
• Bring any customer issues to the attention of a supervisor
• Communication with the warehouse staff and supervisors on flights priorities and times
• Prepare documentation for the flights and keep customers informed of the progress.
• Respond to emails in a timely manner.
• Be able to learn new procedures and rules in a timely manner
• Complete paperwork for any shipments being dropped off or picked up.
• Survey all work and office areas for neat, clean, and orderly conditions, including all back offices. Areas must be free of debris and any other work safety hazards.
• Maintain files organized and completed.
• Adhere to all FAA, TSA, USDA, Airport, Tri-Star Safety and Security procedures.
• Complete daily briefings with supervisors.
• Challenge any unauthorized person entering non-public areas.

Benefits Offered:

• Medical, Dental, Vision
• Vacation (after completing 1 year with the company)
• Life Insurance
• Company Loan Program
• 401K

Other information:

• Pay is twice a month - every 5th and 20th.

Job Type: Full-time

Pay: $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person