Airport IT Field Technician

Position Title: Airport IT Field Technician (Digital Systems / IT Support)
Location: Philadelphia, Pennsylvania (Onsite)
Clearance Requirements: Ability to obtain and maintain SIDA (Airport Security Badge)
Position Status: Contract (12+ months, likely extension)
Pay Rate: Competitive and based on experience

We are seeking a hands-on Airport IT Field Technician to support critical passenger-facing technology systems across airport terminals and facilities. This role is ideal for professionals with strong IT field support, hardware troubleshooting, digital signage, and networking experience who thrive in fast-paced, high-visibility environments.

This position plays a key role in ensuring the availability, performance, and presentation quality of digital systems used by passengers and airport stakeholders. The technician will perform real-time troubleshooting, preventive maintenance, installations, and system monitoring , while working independently across large airport environments.

This is a fully onsite role requiring mobility, responsiveness, and flexibility, including occasional after-hours support.

• Perform daily walkthroughs across airport terminals to ensure digital systems and passenger-facing technologies are fully operational

• Respond to alerts, incidents, and service tickets in a timely manner

• Troubleshoot and resolve issues related to digital signage, media players, controllers, and display systems

• Replace, reboot, and reconfigure hardware components as needed

• Support installation and calibration of smart technologies (sensors, people counters, feedback systems)

• Maintain high system uptime and presentation standards

• Conduct routine inspections and cleaning of display and sensor equipment

• Perform scheduled hardware and network maintenance checks

• Identify and report equipment failures, environmental risks, and performance issues

• Maintain accurate asset tracking records (device IDs, serial numbers, locations)

• Document incidents, maintenance activities, and resolutions

• Support system documentation and reporting requirements

• 3+ years of experience in IT field support, technical operations, or systems support

• 2+ years of hands-on experience in:

  • Digital signage systems or smart technologies

  • Real-time troubleshooting in operational environments

  • Basic networking (IP concepts, CAT6 cabling, PoE devices)

• Experience working with:

  • HDMI, DisplayPort, and hardware interfaces

  • PC hardware installation, maintenance, and troubleshooting

• Strong problem-solving skills with the ability to handle urgent technical issues

• Ability to work independently in a fast-paced, high-mobility environment

• Strong communication and stakeholder interaction skills

• Ability to obtain and maintain SIDA clearance

• Work across airport terminals (landside and airside environments)

• Walk approximately 5–10 miles per shift

• Stand for extended periods and perform physical tasks (lifting, climbing ladders, equipment handling)

• Provide after-hours and emergency support as needed

• Experience supporting 24/7 high-availability systems

• Experience with large-scale digital signage deployments

• Experience with content management systems (CMS)

• Experience with structured cabling and clean installations

• Experience troubleshooting LCD/LED displays and panel components

• Familiarity with Microsoft Windows, Word, and Excel

• Experience with system imaging and deployment

At Seneca Resources, we are more than just a staffing and consulting firm—we are a trusted career partner. With offices across the U.S. and clients ranging from Fortune 500 companies to government organizations, we provide opportunities that help professionals grow their careers while making an impact.

When you work with Seneca, you’re choosing a company that invests in your success, celebrates your achievements, and connects you to meaningful work with leading organizations nationwide. We take the time to understand your goals and match you with roles that align with your skills and career path.

Our consultants and contractors enjoy competitive pay, comprehensive health, dental, and vision coverage, 401(k) retirement plans, and the support of a dedicated team who will advocate for you every step of the way.

Seneca Resources is proud to be an Equal Opportunity Employer, committed to fostering a diverse and inclusive workplace where all qualified individuals are encouraged to apply.