Airport Overnight Office Customer Service

*Part Time Overnight Customer Service Representative*

• $16.00/hr
  

Schedule: Friday-Sunday 11pm-6am

*Valid drivers license needed*

WHY LAZ?

*Growth Opportunities*

*Paid training*

*Free company uniform*

*Pay Cards*

*FREE PARKING during working shifts*

The following programs are available to help support you, free of charge.

• Health Coaching & Resources One-on-one health coaching is available to all employees whether you choose to enroll in LAZ Benefits or not.
• Employee Assistance Program (EAP) you and eligible members of your household have 24/7 access to confidential counseling.
• Smoking Cessation Program

Additional Full-Time Benefits:

• 401k
• Medical, Dental, Vision
• Paid time off
• Short Term & Long Term Disability
• AND MORE

The Customer Service Representative plays a key role in the revenue collection and control of multiple parking lots. The CSR will greet the parker/guest in a manner consistent with the LAZ Way, serving as a representative displaying; honesty, integrity, accountability, teamwork, and demonstrating excellent communication skills.

The Details:

• Must be able to communicate clearly in English language, and must present friendly, outgoing attitude.
• Must be able to work independently. Other than training time, this position normally will work alone.

Principle Job Duties:

• Promoting good customer relations by consistently providing premier customer service with a friendly demeanor, can-do attitude, and willingness to help at all times.
• Helping patrons find the parking garage/lot they are looking for, putting their needs and comfort first.
• Providing general property information to the guest.
• Walking and/or driving company vehicle between different parking lots and identifying parking violators around the Airport.
• Issuing the appropriate parking violation notice.
• Communicating any issues or concerns seen on parking lots to location Manager.
• Maintain and repair any malfunctioning parking equipment to ensure appropriate access to customers.
• Ensuring proper garage/lot signage is displayed and communicating any observed deficiencies with Manager.
• Conducting general maintenance of the garage – sweeping, wiping down surfaces and equipment, emptying trash, picking up trash, etc
• General maintenance of machines such as putting in new receipt rolls but not limited to.
• Basic janitorial type cleaning of parking lots. Picking up any trash you see on ground.
• Completing all required data entry, paperwork and reports accurately and efficiently to account for any and all collected parking revenues and violations issued.
• Add/delete monthly accounts, and key in required information for monthly parkers in the parking revenue control system.
• Conduct license plate inventory
• Be in full LAZ Parking uniform, on time, and ready to work when scheduled.
• Be responsive and timely with correspondence and problem resolution, and display a caring attitude, develop a rapport with the customer base.
• Work primarily without direct supervision and follow directions of supervisors when requests are made.
• Assist customers in garages, lanes, and in the parking office
• Other related duties as assigned.

Education:

• High school diploma or GED preferred but not required.

Experience:

• Strong customer service experience.
• Parking industry experience is preferred but not required.

Skills:

• Willingness to be flexible.
• Ability to handle challenging and at times, emotionally charged situations.
• Ability to speak, read, and comprehend the English language.
• Must be able to make decisions independently and stay firm on decisions made (not easily persuaded)

Physical Demands:

• Willingness to work in the elements – heat, wind, snow, rain, etc.
• Ability to lift, push and pull at least 10 pounds.
• Ability to stand, walk and run for extended periods of time.
• Ability bend, stoop, squat and lift frequently throughout a shift
• Lifting and moving parking equipment
• Sweeping and changing signage when needed.