Airport Shuttle Route Dispatcher

**MUST HAVE DISPATCH EXPERIENCE **

Dispatch busses and vans for the Shuttle Service Program at Detroit Metropolitan Wayne County Airport. Overall responsibilities include the monitoring of; vehicle location, headway maintenance in accordance with contractual obligation, and emergency resource allocation as indicated and provide the first line of quality customer service to phone inquiries and complaints.

• Shifts are 12 hours alternating 3 days one week and 4 days the following week.
• Monitor vehicle location, route adherence and headway maintenance within the guidelines of contractual obligations.
• Monitor and respond to all radio traffic for deployed shuttle fleet.
• Complete daily shift reports.
• Provide off going report to incoming relief dispatchers.
• Contact emergency services as requested by any driver involved in any event, the on duty supervisor, quality assurance supervisor or the director of transportation.
• Document complaints, driver incidents, action response to all incidents outside of daily routine.
• Respond to incoming phone inquiries with the idealism that you are the first line of quality customer service.
• Record and report to management all attendance issues (call off, tardy, etc.) that occur on your shift.
• Perform other duties as directed.
• Adhere to established company policies, procedures and guidelines.

Pay: $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person