Airport Supervisor (Minneapolis)

About Air France and KLM

Air France and KLM are two renowned airlines that have joined forces to create one of the world's leading airline groups. With their combined expertise, these airlines have established a global presence and earned a reputation for providing quality services, operational excellence, and a customer-centric approach.

Working for Air France and KLM means becoming part of a diverse and talented team that strives for excellence in every aspect of the business. As an employee, you will have access to a wide range of career development opportunities, training programs, and a supportive work environment that encourages growth and innovation.

If you are passionate about aviation, customer service, and being part of a global industry leader, an opportunity with Air France and KLM can provide you with a rewarding and fulfilling career.

Job Role:

The Station Supervisor is responsible for the safety, security, service delivery and a/c handling process in their station for AF and KL and, where applicable third parties during his/her shift. The Supervisor will keep track of the quality levels and the targets agreed upon. They will coordinate activities on his/her station towards the Deputy Station Manager. The Station Supervisor will handle responsibilities for the Station Management in case of his/her absence. In line with company policy and procedures the Station Supervisor manages the team of agents (Air France/KLM staff or third parties), performs administrative activities as needed that support the actual handling of flights, where applicable, and third parties.

Station Supervisor reports to ORD Deputy Station Manager.

Key Responsibilities:

• Steers and supervises all handling activities (in case of self-handling) or coordinates with the agent (incase of outsourcing) to ensure a timely, safe and efficient flight handling process
• Responsible for all services related to all passenger handling activities incl. catering according to the AF and KL standards of safety, quality and customer satisfaction.
• Facilitate service recovery activities in case of irregularities
• Ensure the effective and on-time check-in, ticketing, boarding processes, in order to meet or exceed minimum operating standards
• Coordinate actions with appropriate departments after flight departure
• Ensure excellent customer service and proper baggage handling at arrival
• Conduct daily flight and incident briefings
• Regularly participate in meetings with management in order to express his/her own ideas for continued improvement of the station
• Ensures proper handling of all VIP customers according to company protocols
• Responsible for the calculation and creation of the station schedule
• Ensure that all monies collected are correctly reported and that any discrepancies are investigated
• Ensure that all federal and local security measures are adhered to (T.S.A., C.B.P., Police)
• Perform administrative activities that support the actual handling of flights for AF and KL and, where applicable, third parties.
• Ensure all ramp operations comply with FAA,ICAO,OSHA, and airline.

Requirements:

• Duty travel will be required on a regular basis to other stations
• Thorough knowledge of the passenger handling process, aircraft handling process incl. cargo & technical process
• In possession of relevant certifications for aircraft handling and/or dangerous goods
• Strong communication skills and ability to maintain professional composure in all circumstances
• Knowledge of airport infrastructure
• Advanced knowledge of the Air France and KLM emergency procedures
• In case of irregular operations should be ready to work longer hours than scheduled.
• French and/or Dutch speaking is a plus.
• Should have at least one year experience above and below wing and can handle activities autonomously.
• Available to assist Chicago (ORD) with the Full Freighter flight departing at 0300.

Key Job Competencies:

• Teamwork
• Coaching
• Initiative
• Adaptability
• Stress tolerance
• Customer Focus
• Safety Awareness
• Flexibility

Air France and KLM provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Job Type: Full-time

Pay: $45,680.00 - $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off

Work Location: In person