Alarm Room Operator

Alarm Room Operator - Airport Fire & Rescue
Impact a better future

Closing Date : 30/April/2026

Serco:

At Serco, we bring together the right people, technology, and partners to deliver innovative solutions that impact a better future.

We have been operating in the Middle East since 1947 and have a profound understanding of the region.

With over 4,500 colleagues here, we support governments across defence, space, transport, emergency services, justice and migration, and other vital public services. Our core capabilities span service design and advisory, customer experience, complex programme management, systems integration, and asset and facilities management, alongside environmental and case management services.

Guided by our unique service model, we work together with clients and partners to achieve long-term visions and tackle some of the world’s most complex challenges.

+impact:

+impact, Serco’s advisory business, specialises in operational transformation and advisory services for government, critical national infrastructure, and regulated business.

We bring real-world front-line operating experience and practical insights drawn from successfully delivering the most complex contracts and service solutions around the world.

We help our customers set-up and transform their operations by optimising efficiency, improving the service experience and attaining best in class safety and environmental performance. Our practice areas include organisation resilience, experience design, operational and digital transformation, asset & facilities management, HSQ and sustainability.

Our work ensures a positive impact where it matters most.

We’re different because we do.

Your Opportunity

The purpose of the Alarm Room Operator is to conduct test and monitor efficiencies for emergency alarms. Suitable candidates will effectively manage their time, resources and relationships to ensure that work is completed efficiently.

The ideal candidate should have the ability to multi-task and manage various tasks, and good communication.

This role is part of the Fire and Rescue Services team and will be based in the West Coast in Saudi Arabia.

Key Accountabilities

• Support the Talent and Colleague Experience team in all projects and deliverables.
• Man the alarm control room in the fire station on a shift basis and dispatch fire vehicles/ equipment as required to cope with all reported emergencies/ alarms.
• Continuously monitor the incoming signals and information concerning fire, emergency, and tests that originate from the Airport Operations Center, Air traffic
• Control Tower and the Airport buildings fire alarm and detection systems.
• Identifies problems within own area of remit and takes responsibility for finding a solution regardless of the causes.
• Identifies innovative ideas and solutions for everyday work problems that contribute to on-going continuous improvement, and which add value to the customer.
• Remains calm in uncertain or challenging situations and consistently behaves in a manner that is acceptable to others.

Specific Requirements

• Experience within a similar alarm room position
• Currently based in KSA with ID card or transferrable iqama
• Qualified in NFPA 1061 - Telecommunications level I and II ( or willingness to obtain)
• Qualified in NFPA 1072 - Hazardous Materials Awareness (or willingness to obtain)

Join Us

At Serco, we believe there is a place here for everyone. A place where you can bring your authentic self to work every day. Our workplace culture is one that embraces diversity and fosters equity, respect, and belonging for every individual. We are committed to equal employment opportunities and creating an inclusive environment that proudly celebrates the perspectives and backgrounds that each of our employees bring to work every day.

Join Serco and be part of a values-driven organization that invests in the development and well-being of its employees and offers a rewarding and fulfilling career.

Serco is committed to Equal Employment Opportunities and is committed to ensuring the safety of all of its employees through its Zero Harm initiative. Please visit careers.serco.com for more information.