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Alarm Service Technician
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ALARM SERVICE TECHNICIAN
JOB DESCRIPTION
Job Responsibilities include but are not limited to:
- Installation of fire alarm systems in residential, commercial, and industrial buildings
- Installation, service, and trouble-shooting of fire alarm systems along with all its related equipment
- Be a leader: oversee, direct, and delegate appropriate tasks to fulfill project completion deadlines, meet scheduling requirements, and exceed the goals established by the fire alarm service superintendent.
- Ensure project results are achieved within financial and productivity budgets
- Accurately complete, execute and process paperwork/electronic or paperless required by the office and corporate management systems
- Ensure that all equipment; including any specialty valves and fire pumps are installed in strict compliance with manufacture’s requirements
- Conduct/coordinate necessary testing of the system Ensure required certifications are complete.
- Instruct and train Helpers, apprentices, or other personnel in the basic process of service, repair and/or system installation
- Coordinate the daily work schedules and direct the daily tasks/productivity of assigned employees
- Maintain inventory on service vehicle
- Perform all other duties assigned
Expectations:
- Believe In, Live, and Support Our Mission Statement, Core Values and Business Plan Daily
- Safety First
- Ensure timely and complete submittal of JSAs, Toolbox Talks, Audit Forms, etc.
- Ensure timely and accurate Incident and Accident Reporting
- Hold yourself accountable for all Safety Initiatives
- Hold yourself accountable for Safe Driving of Company Vehicles
- Ensure awareness and support of Stop Work Authority
- Complete all Training Requirements – Safety, Certifications, etc.
- Submit accurate Timesheet – job numbers/names, OT and travel pay, completed on time, etc., support transition to Electronic timesheet submittal
- Ensure all required documents are complete, accurate and professional, with required signatures
- Ensure proper Inventory Management – review, update, and approve packing slips – submitted timely, proper material management
- Ensure proper Maintenance and care of equipment – trucks, lifts, tools, etc.
- Keep jobsites clean and organized
- Ensure Production Efficiency – awareness of budget vs. actual labor hours and proactive communication with superintendent
- Support and Ensure Adherence to Company SOPs – Purchase Orders, Change Orders, etc.
- Timeliness – at the job on time; attendance; communication with supervisor; paperwork
- Ensure Customer Satisfaction and respond to Customer Satisfaction Survey feedback improvement opportunities
- Maintain Quality Control i.e. reduce the need for return trips and warranty work
- Maintain a Professional appearance
- Communicate effectively and professionally within the department and with internal and external customers
- Teamwork – maintain positive interactions within your team, local office, etc.
- Actively Participate in required team meetings
- Ability to work overtime, out of town or on-call as needed
Knowledge:
- Must have knowledge of fire alarm systems
- Understand fire alarm installation requirements
- Ability to properly read fire alarm blueprints
- Minimum education of High School Diploma or Equivalent
- Forklift and scissor lift certification, preferred
- FAL required.
- Understanding of NFPA codes and standards
Work Experience:
- Minimum of 5 years of experience
Skills and Competencies
- Ability to take direction from upper management
- Accurately complete and maintain all paperwork
- Maintain vehicle and tools as per company policy
- Must have valid state driver's license and good driving record
- Self-motivated, Ambitious, Interactive, Communicative, Detail-oriented and Organized
- Knowledgeable with NFPA 72 rules and all necessary codes
- Ability to interact and communicate in a professional and positive manner with other trades, customers, project managers, county officials, general contractors, etc.
- Demonstrate positive team work and ability to be a team leader and mentor
- Maintain a clean and safe work environment
- Comply with all company safety practices and the safety handbook
- Complete projects in a timely manner while providing the highest standard of quality work and customer satisfaction
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