Alex Branch Manager- Inhouse Collection

Key Responsibilities

Branch Leadership & Operations:

• Lead Branch Operations: Manage the end-to-end collections function at the Alexandria branch, ensuring smooth, efficient, and effective execution of daily activities.
• Supervise and guide team leaders and collectors, fostering a high-performance culture built on accountability and results.
• Ensure the Alexandria branch consistently meets performance expectations and operates in line with company standards.
  
  

Strategy & Execution

• Translate company-wide recovery strategies into branch-level action plans tailored for Alexandria.
  
  

Define clear performance targets for teams and individuals, ensuring alignment with organizational goals.

• Identify and implement process improvements to enhance efficiency, reduce overdue debt, and strengthen branch performance.
  
  

Performance Management & Analytics

• Track key collection metrics for the Alexandria branch, analyzing trends and variances to ensure targets are achieved.
• Revise branch-level approaches when needed to stay aligned with financial and operational goals.
• Provide senior management with timely, data-driven reports on Alexandria’s performance, highlighting successes, risks, and corrective measures.
  
  

Compliance & Collaboration

• Oversee all branch collection activities to ensure adherence to relevant laws, regulations, and company standards.
• Work with legal and finance teams to resolve disputes and manage overdue accounts in the Alexandria portfolio.
• Coordinate with other branches and head office to ensure Alexandria’s practices support company-wide objectives.
  
  

Minimum Qualifications

• Bachelor’s degree in law, Finance,Accounting, Economics, or a related field.
• Strong understanding of collection processes, financial management, and legal compliance in debt recovery.
• Proficiency in financial analysis tools (Excel, Power BI, or similar) and collections software.
• Excellent strategic thinking, leadership, and communication skills.
  
  

Minimum Experience

• From 7-10 years of experience in collections, finance, or legal management, with a proven record of leading teams and achieving recovery targets.
• Strong background in developing collection strategies and collaborating with legal teams to resolve disputes and take corrective actions.