ALL STAR ATTENDANT

POSITION DESCRIPTION

Job Title: ALL STAR ATTENDANT

Bartender Reports to: CHEF DE CUISINE

Department: Food and Beverage

FLSA Status: Non- Exempt

POSITION SUMMARY

The employee in this position is responsible for providing superior service to both internal and external guests. The Bartender also ensures the excellent serving of patrons in a timely manner and to assure quality guest service and a favorable gaming experience while controlling levels of intoxication.

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ESSENTIAL POSITION DUTIES AND RESPONSIBILITIES

(The following statements are intended as general examples of the duties of this position and are not all-inclusive for specific positions. Other reasonable duties may be assigned.

1. Interact with all guests and employees to positively affect the guest/employee experience. Demonstrate resiliency dealing with difficult guests in all types of business conditions. Work effectively and courteously with fellow employees.

2. Responsible to take orders from patrons, ring in orders, prepare drinks correctly and return these orders in a timely manner.

3. Responsible for following all cashiering policy and procedures particularly with accuracy and safeguarding of funds, i.e. cash, comps, credit cards, etc.

4. Responsible for developing and maintaining positive guest relations, including but not limited to, resolving minor guest disputes and ensuring the safety and security of all guests and employees.

5. Responsible for, but not limited to, the following: stock bar items, fill ice bins, replace bottles on Berg System, replenish juice used at bars, empty garbage, mop floors, keep all areas including bar mats and coolers, clean and orderly.

6. Keep work area in a clean and orderly manner.

7. Ensures the proper service of alcohol by following the current laws of the state and the policies of the company.

8. Ensure the safety and security of employees and customers.

9. Must be able to work a flexible schedule as required by business operations, including nights, weekends and holidays; shifts may change based on business needs.

10. Performs other duties as assigned

Bartender – December 2019

ESSENTIAL PHYSICAL/MENTAL DEMANDS AND WORK ENVIRONMENT

The physical/mental demands and work environment characteristics described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands:

• Must be able to lift 50lbs without assistance

Mental Demands:

• Must be able to maintain professionalism during high-volume business

Work Environment:

• Must be able to work in varying temperatures including, but not limited to heat of cooking equipment and cold of walk-in cooler/freezers.
• Must be able to work in a smoking environment.
• Must be able to work in a gaming environment with exposure to bright/flashing lights, crowds and above average noise levels.

MINUMUM QUALIFICATIONS

Experience/Education:

• A high school diploma or GED equivalent preferred.
• Six months experience in cocktail service, bartending or bar back preferred

Knowledge:

• Must be able to add, subtract, multiply and divide with/or without the aid of a calculating device.

Other:

• Must be able to obtain and maintain valid Level 2 Missouri Gaming license
• Must be able to receive and maintain all required certification
• Must complete all required company training

The statements herein are intended to describe the general nature and level of work being performed and are not to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified. Furthermore, they do not establish a contract of employment and are subject to change at any time due to reasonable accommodation, business demands or direction by management. I attest that I have read and understand the job description and am able to perform all the job responsibilities described herein. I will notify Human Resources should this change.