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Allergan Aesthetics Clinical Specialist
About AbbVie
At Allergan Aesthetics, an AbbVie company, we develop, manufacture, and market a portfolio of leading aesthetics brands and products. Our aesthetics portfolio includes facial injectables, body contouring, plastics, skin care, and more. Our goal is to consistently provide our customers with innovation, education, exceptional service, and a commitment to excellence, all with a personal touch. For more information, visit https://global.allerganaesthetics.com/. Follow Allergan Aesthetics on LinkedIn.
Job Description
Allergan Aesthetics, an AbbVie company (AA) has a duty to provide training on the safe and effective, onlabel
use of our products. The Allergan Aesthetics Clinical Specialist (CS) is an HCP-facing role within
Allergan Medical Institute® (AMI) who facilitates HCP understanding of key learnings in-clinic. The CS will
have required experience in Facial Aesthetics and will be trained to a high level of competency and skill.
However, a clinical background/qualification is highly recommended for this role due to the clinical
content and technical aspects covered with Healthcare Professionals (HCPs).
The CS offers 1:1 in-clinic facilitation tailored to educational need and aligned to the AMI Educational
Journey. The CS will guide on patient and facial assessment aligned to the MD Codes™, HArmonyCa™
and any other relevant Facilitation Programme. The CS will also cover related anatomy, ageing and
aseptic non-touch technique (ANTT) plus the implementation of injection techniques covered within the
relevant AMI Curriculum undertaken. Experienced in consultative patient facilitation, they assess
educational need aiming to fill knowledge and skills gaps. Taking the theory learned from the AMI
educational programmes, they support implementation into practice in the clinical setting on completion
of relevant and/or required AMI content e.g. MD Codes™ Immersion Curriculum for HCPs. Educational
needs will be specific to the individual and based on mutually agreed knowledge/skills gaps. This needs
assessment determines the individualized facilitation pathway for each HCP, and in relevant markets,
other in-clinic staff such as Beauty Consultants and Patient Coordinators.
The CS will facilitate learning using approved AMI, and locally relevant, educational materials with an
aim to support a standardised, repeatable methodology for patient assessment and treatment planning
and for injection procedures aligned to defined AMI Infinity programme curricula related to Allergan
Aesthetics brands.
KEY/ACCOUNTABILITIES
1. Delivers In-Clinic Services
Identifies educational need and develops recommendations to enhance clinical practice in aesthetic
practices through delivering a bespoke educational journey for each HCP enrolled on a Facilitation
Pathway, and based on the HCP’s self-assessment of knowledge, skills, and confidence.
Number of supported clinics/HCPs will be ~30 but aligned with Affiliate -level strategic need; HCPs will be
selected through cross-functional alignment between the National Sales Manager and the AMI Lead.
Establishes a bespoke AMI Infinity curricula-aligned Facilitation Pathway with the HCP in pursuit of
supporting improved patient outcomes. Facilitation is hands-off and the HCP retains clinical judgement
and responsibility for patient treatment. Focus will be Beginner and Intermediate HCPs, but other
segments may require support as determined on educational need by the Area & Affiliate AMI Lead.
Maintains a high level of service through reliable and timely follow-up after any interaction with HCPs
and records all activity in VEEVA CRM to allow for KPI monitoring.
2. Supports Education via AMI Digital World
As a fundamental part of the Facilitation Pathway with a CS, guides HCP educational curricula utilising AA
AMI Digital World (AMIDW) to help improve the level of clinical knowledge around AA products for
clinicians. This channel is the core AMI offering for Beginner injectors but holds value for all HCPs that a
CS interacts with as part of their role.
3. Supports AMI Lead in AMI Event Delivery
Supports with the delivery of key Affilaite-level AMI events as requested by the AMI Lead. These include,
but not limited to, attendance at industry conferences & AMI meetings/workshops & the MD Codes™
Mentee Programme, to engage with customers. This activity also supports CS self-development and
upskilling. If the CS has an appropriate clinical qualification, may also be requested to act as ‘First Assist’
for Faculty during live technical workshops.
Qualifications
University degree in a clinically based subject specifically medicine, nursing or dentistry but
- Experience within a sales or clinical specialist role within the pharmaceutical and/or medical
- Experienced in facilitation/training/coaching including event management, preparation and
- Ability to drive a motor vehicle with a valid driver’s license.
- Fluent business English ideal but not essential
- Metrics-driven mindset with experience of tracking activity in a CRM tool
- Intermediate skills in Microsoft Word, Excel, and Outlook
- Advanced skills in PowerPoint.
Other Requirements:
- Travel: 75% of the time, locally, nationally, and potentially internationally including overnight
- Exhibits leadership qualities consistent with AbbVie’s Ways We Work culture.
AbbVie Ways We Work Behaviours:
All for One AbbVie
- Operates with an enterprise perspective, putting overall AbbVie before individual or functional
- Inspires and motivates others toward a shared purpose.
- Influences colleagues to achieve cross-functional alignment.
- Behaves inclusively and equitably so that everyone can participate, contribute, and reach their
Decide Smart and Sure
- Deals comfortably with risk and ambiguity, changing course when needed.
- Knows the business and the cross-functional contributions needed to deliver results.
- Makes timely, high-quality decisions with less than perfect information, seeking out and
- Lives AbbVie Principles.
- Acts consistently with our ethics, obligations, and the law.
Agile and Accountable
- Sets clear strategies and robust implementation plans.
- Gives full accountability when delegating; accepts full accountability when delegated to by
- Delivers business results while also positioning AbbVie for long-term success.
- Simplifies how work gets done; removes needless bureaucracy.
- Seeks diverse ideas, viewpoints, and backgrounds to enhance outcomes.
Clear and Courageous
- Acts respectfully yet courageously; says what needs to be said.
- Manages conflict and difficult conversations in a constructive, transparent way.
- Uses mistakes, failure, and reflection as vehicles for learning and improvement.
- Communicates openly and honestly with all colleagues.
Make Possibilities Real
- Looks outside AbbVie for new ideas to stimulate innovation.
- Connects unrelated concepts, generates original or unique ideas by seeking out and
- Creates an environment where everyone feels comfortable bringing their authentic self and in
- Persistent and resilient—finds the way to move good ideas forward.
Additional Information
AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.
US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html
US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:
https://www.abbvie.com/join-us/reasonable-accommodations.html
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