Amazon Account Specialist (Remote)

**THIS IS A FULLY REMOTE POSITION**

Amazon Account Specialist (Remote)

Join Lightning Quick LLC and Elevate Your Career!
Lightning Quick is seeking an Amazon Account Specialist in our Compliance Team to drive growth, and ensure seamless execution of Amazon Returns and Reimbursement.

Type: Full-time
Location: Remote

Key Responsibilities:

As an Amazon Account Specialist, you will be responsible for overseeing the daily compliance activities of Lightning Quick.

• Monitor and analyze customer reviews across all brands.
  
  • Identify high-risk reviews affecting listing performance or account health.
  • Coordinate compliant customer follow-ups through Amazon-approved channels.
  • Track VOC alerts daily and take immediate action.
  • Raise cases, follow up on defective trends, and work with the team to prevent recurring issues.
  • Escalate flagged listings promptly to avoid suppressions or suspensions.
  • Handle all buyer–seller communications professionally and promptly.
  • Resolve customer concerns to reduce negative reviews, returns, and account health risks.
  • Coordinate with Amazon for negative feedback removal when applicable.
  • Manage all FBA fee remeasurement cases from start to finish.
  • Raise reimbursement cases (lost inventory, damaged units, incorrect fees), track progress, and secure recoveries.
  • Maintain complete documentation for discrepancies and incorrect fee charges.
  • Manage day-to-day operations in Amazon Seller Central across multiple marketplaces.
  • Maintain full compliance with Amazon policies and handle ASIN/Account issues, including • Follow through on all cases until resolution.
  
  • Maintain daily logs and escalate cases exceeding standard timelines.
  • Collaborate with the Odoo Developer to run system reports and identify reimbursement-eligible items.
  • Manually verify each case for accuracy.
  • Prepare and submit detailed reimbursement recovery sheets.
  • Oversee and optimize Amazon operations for high uptime, fast load times, and smooth user experience.
  • Stay updated with Amazon’s policies, guidelines and best practices to ensure compliance and maximize account potential.
  • Analyze sales data and customer behavior to identify growth and profitability opportunities.
  • Coordinate with inventory, logistics, marketing, and customer support for seamless operations.
  • Serve as hiring manager for the Amazon team, handling recruitment, onboarding, training, and evaluations.
  • Develop and implement training and cross-training programs for team skill enhancement.
  • Ensure compliance with company policies, Amazon regulations, and legal requirements.
  • Conduct regular product listing audits for accuracy, optimization, and compliance.
  • Prepare and present reports on sales performance, operational issues, and strategic solutions.
  • Lead special projects and departmental initiatives within tight deadlines.
  • Work with leadership to implement new tools, technologies, and automation for scalability.
  • Drive continuous improvement by identifying and resolving operational bottlenecks.
  • Perform duties assigned by the CEO.
  • Handle special departmental projects and ad-hoc tasks with tight deadlines.

Qualifications & Experience:

• 2+ years of experience with Amazon Seller Central.
• Bachelor's degree in a relevant field required
• Strong understanding of reviews, returns, VOC, reimbursements, & case management.
• Excellent written communication skills (English).
• Highly organized, proactive, and strong with follow-ups.
• Strong attention to detail and problem-solving mindset.
• Strong understanding of e-commerce platforms, vendor management, and advanced MS Office skills (Word, Excel, Outlook).
• Strong interpersonal and written communication skills to effectively collaborate with cross-functional teams and stakeholders.
• Ability to work autonomously, manage multiple priorities, and execute tasks with precision.

Why Join Lightning Quick LLC?

• Fully Remote: Work from anywhere with 100% remote flexibility.
• Growth Opportunities: We believe in continuous development, offering annual salary assessments so your contributions never go unnoticed.
• Expert Learning Environment: Work alongside a team of industry experts who are eager to share their knowledge and help you grow.
• Work-Life Balance: Enjoy paid time off and flexibility in your workday.

Ready to Design Your Future with Lightning Quick LLC?
Apply now and lead the future of our Amazon business!