Amazon Connect Developer

TCS Hiring Amazon Connect Developers at PAN India locations!

Experience Range- 5 to 9 Yrs

Key Technical Skillsets-

Amazon Connect Solution Development

• Design, configure, and implement Amazon Connect contact center solutions.
• Build IVR flows, call routing logic, prompts, queues, and contact flows.
• Integrate Amazon Connect with CRM platforms, third-party applications, and internal systems.

AWS Integration & Development

• Develop AWS Lambda functions using Python/Node.js to extend Connect capabilities.
• Work with AWS services such as Lex, Polly, DynamoDB, S3, CloudWatch, API Gateway, SNS, SQS, etc.
• Manage call recordings, transcripts, reporting dashboards, and analytics workflows.

Contact Center Enhancements

• Implement omnichannel features (voice, chat, SMS, email) within Amazon Connect.
• Support workforce optimization (WFM/WFO) and analytics integrations.
• Customize agent experience using the Amazon Connect Streams API