Amazon Seller Central Account Manager

We are seeking a detail-oriented and results-driven Amazon Account Manager to manage and optimize our Amazon Seller Central accounts. The ideal candidate will be responsible for end-to-end account operations, ensuring compliance with Amazon policies, driving sales growth, optimizing listings, managing PPC campaigns, and maintaining excellent account health and customer satisfaction.

Key Responsibilities1. Account Management & Compliance:

• Manage and operate Amazon Seller Central accounts on a daily basis.
• Ensure full compliance with Amazon policies, performance metrics, and seller guidelines.
• Monitor and maintain account health metrics including Order Defect Rate (ODR), Late Shipment Rate (LSR), and Cancellation Rate.

2. Product Listing & Optimization

• Create, upload, and manage product listings (single and bulk uploads).
• Optimize listings using SEO-friendly titles, bullet points, product descriptions, images, and backend keywords.
• Manage product variations, categories, attributes, and listing enhancements to improve visibility and conversions.

3. Inventory & Order Management

• Monitor inventory levels and coordinate replenishment to prevent stock-outs or overstocking.
• Manage FBA and FBM inventory, shipments, and reconciliations.
• Track orders, shipments, returns, and refunds to ensure timely and accurate fulfillment.

4. Pricing & Promotions

• Develop and implement competitive pricing strategies.
• Plan, execute, and manage promotions, discounts, coupons, and Lightning Deals.
• Monitor Buy Box performance and take corrective actions to improve win rate.

5. Advertising & Marketing (Amazon PPC)

• Plan, launch, and optimize Amazon PPC campaigns (Sponsored Products, Sponsored Brands, Sponsored Display).
• Analyze advertising performance metrics such as ACOS, ROAS, CTR, and conversion rate.
• Optimize ad spend to maximize ROI and improve campaign efficiency.

6. Performance Analysis & Reporting

• Analyze sales performance, traffic, conversion rates, and profitability.
• Prepare daily, weekly, and monthly performance reports for management.
• Identify trends, gaps, risks, and growth opportunities.

7. Customer Service & Feedback Management

• Handle buyer messages, A-to-Z claims, chargebacks, and disputes.
• Monitor and manage customer reviews, ratings, and seller feedback.
• Proactively resolve customer issues to maintain high seller ratings and brand reputation.

8. Policy Compliance & Issue Resolution

• Manage account suspensions, listing suppressions, and policy warnings.
• Draft and submit effective Plans of Action (POAs) for Amazon performance issues.
• Coordinate with Amazon Seller Support to resolve technical, operational, and policy-related issues.

9. Brand Protection & Compliance

• Manage Amazon Brand Registry (if applicable).
• Monitor and report listing hijackers or unauthorized sellers.
• Ensure intellectual property, trademark, and brand compliance.

10. Cross-Functional Coordination

• Coordinate with logistics, warehouse, finance, and marketing teams.
• Align inventory planning, promotions, and product launches with business objectives.

11. Market Research & Expansion

• Conduct competitor analysis and market research.
• Identify new product opportunities and category expansions.
• Support expansion into new Amazon marketplaces (US, UK, UAE, KSA, etc.).

12. Process Improvement

• Develop, document, and maintain SOPs for Amazon operations.
• Continuously improve workflows to enhance efficiency, accuracy, and scalability.

Job Type: Full-time

Work Location: In person