Ambassador (Airport) and is Casual Call

Outagamie County Core Values

Invested in Serving

Better Together

Create Progress

Support Through Compassion

Position Purpose

Under general direction of the Operations Supervisor, the Airport Operations Specialist I is a customer service position that is primarily responsible for supporting all ground operations for inbound and outbound aircraft, flight crews, and passenger operations at the FBO and commercial passenger terminal. This position will also provide general support for airport operations and maintenance as requested.

Hours: Early mornings 5a-10a, and some afternoons 2-3 days per week. Hours are based on needs of the business

There are no benefits with this role

Key Responsibilities

The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.

The ATW Ambassadors job duties may include but not limited to:
- Be able to keep cool and calm under duress and effectively handle complaints and difficult situations (missed or cancelled flights, delays, lost items, etc)
- Welcome visitors and provide accurate and courteous information about the Airport facilities, services and amenities
- Help accommodate airport visitors’ special needs, such as providing traveler escorts or wheel chair assistance
- Provide support for special events
- Ensure the information desk is stocked with relevant brochures, magazines, etc
- Other duties as requested or assigned.

Education/Certifications/Experience Requirements

Graduate from high school or G.E.D. and valid Wisconsin driver’s license.
Experience running small equipment and vehicles.
Or, any combination of education and experience that provides equivalent knowledge, skills, and abilities.
Must possess a valid driver's license and maintain with a clean driving record.

Required or Preferred Skills

Must have and maintain a valid driver’s license.

Pass FAA Drug and Alcohol testing, TSA background security checks, and other testing as required.

Ability to obtain NATA Safety First certification and other job-related training certificates.

Strong interpersonal and communication skills, direct interface, over telephone and in writing.

Ability to professionally engage and service passengers, pilots, flight crews and other airport visitors.

Ability to make decisions with multiple objectives and implement in a safe, efficient manner.

Follow oral and written directions; plan and complete assigned duties on a regular schedule; and maintain good working relationships with others.

Must be available to work flexible hours, including weekends, holidays, days, nights, and extended hours as needed.

Ability to perform a variety of manual tasks including but not limited to: aircraft fueling, loading baggage and cargo, facility cleaning, valet vehicle relocation, vehicle washing, aircraft cleaning and vacuuming, and snow removal.

Ability to work without direct management supervision.

Must be comfortable working outdoors, day, night and in all weather conditions.

Physical Requirements

Stepping up/down on ladders, tugs, and fuel trucks
Lift baggage from ground level to waist and overhead while loading aircraft, up to 75lbs
Bending and stooping to pick up tow bars and other equipment, up to 75lbs
Stooping below wings to chock aircraft
Standing and walking for extended periods of time, running when required
Good hand-eye coordination with good peripheral vision

OUTAGAMIE COUNTY IS AN EQUAL OPPORTUNITY EMPLOYER. IN COMPLIANCE WITH THE AMERICANS WITH DISABILITIES ACT, THE COUNTY WILL PROVIDE REASONABLE ACCOMMODATIONS TO QUALIFIED INDIVIDUALS WITH DISABILITIES AND ENCOURAGES BOTH PROSPECTIVE EMPLOYEES AND INCUMBENTS TO DISCUSS POTENTIAL ACCOMMODATIONS WITH THE EMPLOYER.

Outagamie County offers Benefit options and paid time off for team members that work 20+ or more hours per week. Learn more today by visiting: https://www.outagamie.org/government/departments-f-m/human-resources/employee-benefits-information

Outagamie County Diversity Statement:

Outagamie County is committed to developing, nurturing, and sustaining an equitable community and workforce where all individuals can thrive. We pledge to amplify the voices of under-represented communities or those who were historically excluded, by removing barriers that result from racial, social injustice and inequities. We strive to ensure that equity, diversity, inclusion are embedded at all levels of Outagamie County programs and departments through acknowledging, analyzing, and addressing the root causes of inequities. We will create and advance equitable polices, practices and procedures, including, but not limited to County services, recruitment and retention, policies and practices, budgeting and procurement. We commit to being transparent and will continually evaluate and update our values when identified goals and objectives are not being achieved or sustained. Outagamie County will strive to create an inclusive environment where every community member feels like he/she/they belong.

OUTAGAMIE COUNTY IS AN EQUAL-OPPORTUNITY EMPLOYER. IN COMPLIANCE WITH THE AMERICANS WITH DISABILITIES ACT, THE COUNTY WILL PROVIDE REASONABLE ACCOMMODATIONS TO QUALIFIED INDIVIDUALS WITH DISABILITIES AND ENCOURAGES BOTH PROSPECTIVE EMPLOYEES AND INCUMBENTS TO DISCUSS POTENTIAL ACCOMMODATIONS WITH THE EMPLOYER.

Similar jobs

No similar jobs found

Term of use Privacy policy