AMBULATORY PRODUCT OPERATIONS LIAISON

Job Summary:

The Ambulatory Product Operations Liaison supports the ongoing optimization of Moffitt's goals for streamlined care for all oncology patients. This role acts as a key point of contact between clinic teams, vendor(s), internal departments and operational leadership. The role interacts with all levels of the organization and functions in a highly collaborative, team-oriented environment. The Ambulatory Operations Liaison is responsible for identifying process gaps, gathering clinician and vendor feedback, escalating issues, and supporting continuous improvement in operational workflows. This role is critical to ensuring quality, consistency, and provider satisfaction in the patient and provider experience.

Minimum Experience and Education Required:

• Minimum of two (2) years of demonstrated business experience performing duties functioning within Healthcare, Business, Information Technology with a general hospital, clinical, medical or relevant industry experience.
• Bachelor's Degree in Healthcare, Business, Information Technology or other,

Minimum Skills/Specialized Training Required:

• Must have IT/Informatics familiarity and knowledge
• Excellent understanding of clinical work-flows and terminology.
• Excellent communication, critical thinking, and coordination skills.
• Strong service orientation with a focus on provider and patient readiness.

Preferred Education:

• Master's Degree in Healthcare, Business, Information Technology or related field

Preferred Experience:

• Familiarity with EMR systems and comfort using workflow tracking tools or dashboards.
• Past experience working with program managers, project managers, or leadership to plan implementation efforts desired.
• Prior experience working directly with physicians on application solution design and application workflow design preferred.
• Experience working with health technology vendors or in continuous improvement roles.
• Familiarity with quality improvement methods such as PDSA, Lean, or Six Sigma tools (not required).

Location: H. Lee Moffitt Cancer Center & Research Institute · Virtual Care
Schedule: Full Time, Day Shift, M to F 8-5