AML Operations Workforce Planning Analyst-US Risk Management

Job Title : AML Operations Workforce Planning Analyst-US Risk Management

Location : Sunnyvale, CA/New York

Full Time Onsite

Key Responsibilities:

• Forecast operational workloads using historical alert volumes and case complexity data.
• Optimize resource allocation across CDD, EDD, and SAR teams through capacity modeling.
• Develop shift schedules balancing regulatory deadlines with staff productivity metrics.
• Implement workforce management tools for real-time performance monitoring.
• Collaborate with regional leads to adapt staffing models to local regulatory cycles.
• Analyze productivity trends to recommend process automation opportunities.
• Manage contingency planning for surge volumes during regulatory examinations.

Qualifications:

• 3+ years in compliance operations workforce planning/analytics roles
• Proficiency in workforce management systems
• Advanced Excel skills for capacity modeling (PivotTables, Monte Carlo simulations)
• Experience with process mining tools (Celonis/UiPath) preferred
• Fluency in English/Mandarin for cross-regional coordination