AMP Enterprise Application Owner - Contract to Hire

Corporate Profile

Gallagher is a global leader in insurance, risk management, and consulting services. We help businesses grow, communities thrive, and people prosper. We live in a culture defined by The Gallagher Way, our set of shared values and guiding tenets. A culture driven by our people, over 52,000 strong, serving our clients with customized solutions that will protect them and fuel their futures.

We are an international service provider that plans, designs, and administers a full array of customized, cost-effective property/casualty insurance and risk management programs. The company also furnishes a broad range of risk management services including claims and information management, risk control consulting, and appraisals to help corporations and institutions reduce their risk cost.

In addition, the company assists clients in all areas of their employee health/welfare and retirement plans, including plan design, funding, and administration. Gallagher has operations in 69 countries, and, through a network of correspondent brokers and consultants, Gallagher offers client-service capabilities in more than 150 countries around the world.

Gallagher Benefit Services (GBS) is a global leader in insurance, risk management, and consulting. The GBS Financial line of business delivers innovative solutions in executive benefits, financial planning, investments, life & annuity brokerage, and retirement planning helping clients secure their futures. We are committed to a culture defined by The Gallagher Way—our set of shared values and guiding tenets—serving clients with customized solutions that protect and fuel their futures.

• This is a Temp-To-Hire, W-2 or T4 (For Canada Citizen) position. We cannot do 1099 or C2C or Incorporation ((For Canada Citizen).
• It is a fully remote role that will need to be based in the U.S. or in Canada
• You must meet our U.S. and Canada Eligibility requirements for work authorization.

The Enterprise Application Owner for the Account Management Platform (AMP) serves as the strategic and operational leader responsible for the full lifecycle of the platform. This role ensures AMP remains a reliable system of record for client service details, policy information, and workflow management, supporting Gallagher’s client onboarding and renewal processes. The Application Owner acts as the primary liaison between business stakeholders and technology teams, aligning platform capabilities with organizational goals while driving enhancements, compliance, and user adoption.

Reporting

• Reports to the GBS IT Vice President of Enterprise Applications & Architecture.

Key Responsibilities

Strategic Vision and Roadmap Leadership

• Own the Vision: Define, communicate, and secure executive alignment for application’s long-term strategic vision (3-5 years), ensuring it directly supports organizational objectives and key business capabilities.
• Roadmap Management: Develop and maintain the actionable Application Roadmap, balancing new feature development, major upgrades, technical debt reduction, and eventual retirement or replacement planning.
• Business Partnership: Serve as the primary liaison to designate Business Process Owners, translating business needs, regulatory changes, and pain points into prioritized, clear, and detailed functional requirements.
• Value Rationalization: Continuously measure and report on the application Business Value and Return on Investment

Prioritization and Financial Accountability

• Demand Governance: Lead the Intake and Prioritization process for all change requests, new features, and bug fixes, arbitrating between competing business demands to ensure IT resources are focused on the highest-value initiatives.
• Financial Management: Own the Total Cost of Ownership, managing the annual operating and capital budgets for the application, including licensing, maintenance, hosting, and development
• Vendor Management: Manage key relationships with application software vendors, overseeing contract negotiations, license compliance, and service delivery performance

Delivery and Operational Oversight

• Delivery Accountability: Be ultimately responsible for the successful delivery of all major projects and features defined in the roadmap, ensuring they are completed on time, within budget, and to required quality standards.
• Operational Health: Collaborate closely with IT Operations to monitor the application’s performance, availability, and reliability (SLAs), driving root cause analysis and implementing long-term solutions for recurring operational issues.
• System Integrity: Ensure the application architecture adheres to enterprise standards and manage the process of keeping the application on a current, supported version to mitigate technical risk and security vulnerabilities.

Governance, Risk, and Compliance

• Data Stewardship: Act as or closely supports the designated Data Steward, ensuring the application adheres to data governance policies, maintaining data quality, integrity, and compliance within regulations (e.g PII, retention policies)
• Security & Compliance: Ensure the application environment meets all corporate IT Security, Risk, and Audit requirements, leading and tracking remediation efforts for any identified security findings.
• Documentation: Maintain up-to-date documentation on the application’s business processes, technical architecture, data model, and license usage.

Team Leadership and Development

• Lead, mentor, and develop a high-performing global IT team, fostering a culture of collaboration, innovation, and accountability.
• Build and maintain strong relationships with internal stakeholders, external vendors, and partners to ensure effective delivery of enterprise applications.

Required Experience

• Bachelor's degree. Advanced Degree desired.
• 10+ years of technology experience with at least 3 years in an Application Owner & Business Analyst, Product Manager, Solution Architect role focused on large-scale Enterprise Applications (ERP,CRM, etc)
• Demonstrated experience defining and managing a multi-year application roadmap.
• Proven ability to manage budgets, forecasts, and Total Cost of Ownership.
• Excellent ability to communicate complex technical concepts to non-technical business leaders and vice versa.
• Strong understanding of modern software development methodologies (Agile, Scrum).
• Experience with relevant systems: Benefit Administration Systems, Dynamics CRM
• Strong leadership, communication, and stakeholder management skills.

Critical Competencies for Success

• Strategic thinking and business acumen in Benefits Administration
• Exceptional Prioritization and Negotiation skills across competing stakeholder groups.
• Experience successfully managing an IT Control environment including alignment with Sarbanes-Oxley, SOC, GAAP, COBIT, ISO and ITIL.
• Experience operating, leading, and managing at a global scale.
• Ability to be initiative-taking, anticipating business needs in advance and providing workable solutions.
• Ability to establish and maintain strong relationships with many diverse constituencies and stakeholders and appropriately calibrate demand and capacity to meet business expectations for outcomes and spend.
• Effective use of judgement and consideration in problem solving and decision making.
• Demonstrated success in a matrixed organization, with the ability to engage and motivate colleagues both across geographies and at all levels of the organization.

The Gallagher Way

Champions Gallagher’s values and culture. Exemplifies the tenets of The Gallagher Way; engages, participates and collaborates with others.

Gallagher Behaviors

Leading Self

• Being mindful of how one leads oneself and how one reacts to situations.
• Integrity and Trust: doing the right thing and taking personal responsibility for actions and decisions.

Leading Others and Relationships

• Build Relationships and Networks, with emphasis on fostering diverse networks and accepting differences.
• Collaborative Style: focuses on sharing, supporting and being inclusive to achieve mutually beneficial outcomes.
• Communication and Influence with clarity; influences and negotiates effectively.
• Inspires Others engages, motivates and stimulates action in others.
• Develops Talent: recruits and develops talent. Provides constructive feedback and mentorship to others.

Leading Results

• Client Excellence: understands and meets the needs of internal and external clients to deliver upon immediate opportunities, and to ensure healthy long-term relationships.
• Planning: builds plans and obtains resources, ensuring alignment and collaboration with functional teams and the business.
• Drive for Results focuses on performance and removing obstacles to achieve results.

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more...

Click Here to review our U.S. Eligibility Requirements

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.